Job Family:
EBO Accounts Receivable (India)
Travel Required:
Clearance Required:
What you will do:
This position will be responsible for managing the business operations which include delivery, processes, and people within medical billing team(s) in the Extended Business Office Services Department. They will manage day-to-day activities related to operations and will be responsible for driving delivery-specific process improvement initiatives in the department.
- Responsible for monitoring team level processes and ensuring SLAs for all clients/projects are met.
- Management of day-to-day operations, planning, and problem-solving on the floor with team leaders and/or team members.
- Mentoring, developing, and guiding junior staff and team leaders to drive constant process improvement.
- Responsible for managing departmental staff to include production, scheduling, and all facets of production and service delivery.
- Provide support and guidance for quality assurance reviews and delivery of feedback and training.
- Develop, generate, and deliver routine reports required for monitoring and reporting on team’s performance and providing customer feedback.
- Routine analysis of reporting metrics and performance measures.
- Problem-solving on production-related issues with team members, as required.
- Willingness to work rotating shifts and workdays based on agreed schedules in order to meet operational and departmental objectives.
What you will need:
- Bachelor’s degree in a related field (BBA, B.Com, BSc, B Tech, etc.) from an accredited college or university.
- Five or more years of experience in the healthcare revenue cycle arena such as medical billing, health insurance adjudication, A/R follow-up, and healthcare collections. At least 3 years in a supervisory position.
- Experience managing multi-faceted teams of various process types working in shifts.
- Experience in process building, mapping, and new project implementation.
- Expert level understanding of operational metrics, methodologies, and processes.
- Ability to liaise with all levels of the business.
- Excellent analytical, critical thinking skills, and problem-solving skills.
- Excellent English language skills (written & verbal).
- Experience training and mentoring junior staff.
- Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
What would be nice to have:
- Proficiency in MS Office and Data Presentation tools.
- Experience with healthcare compliance and regulatory requirements.
- Knowledge of Lean Six Sigma methodologies.
- Strong project management skills.
- Ability to adapt to a fast-paced and dynamic work environment.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
