As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Senior Operations Lead for CrowdStrike Financial Services (CFS) will be the primary point of contact for the growing operations team in Pune. This role demands a proactive approach to handling customer and partner accounts to ensure an exemplary customer experience throughout their journey with us.
Location- Pune (WFO)
Shift time : 2PM to 11 PM IST
What You’ll Do:
Oversee and coordinate the daily operations of the credit, pricing, and deal specialist teams in Pune
CrowdStrike Financial Services provides tailored financing solutions that help customers adopt and scale the CrowdStrike Falcon cybersecurity platform with flexible payment options and simplified procurement. It works directly with customers and partners to optimize budgets, reduce financial barriers, and accelerate access to advanced cybersecurity technology.
Ensure alignment of team activities with management directives and company objectives
Implement and maintain operational processes and procedures
Monitor team performance and provide first-level escalation support
Coordinate with broader Operations team to ensure smooth communication and workflow
Drive continuous improvement initiatives and best practices
Provide regular reporting and updates to CFS leadership
What You’ll Need:
Experience & Expertise
Overall 12year+ and 6+ years of experience in financial services operations, preferably in equipment finance
3+ years of team leadership experience
Bachelor's degree in Business, Finance, or related field
Strong understanding of credit analysis, pricing, and deal structuring
Excellent communication skills with ability to bridge time zone differences
Experience working with global teams and matrix reporting structures
Strong process optimization and problem-solving skills
Flexibility to work with teams in US timezones
Leadership & Strategic Abilities
Strategic mindset with proven success in driving transformation initiatives
Exceptional communication skills across all organizational levels
Experience in leading cross-functional process improvement projects
Self-motivated with strong organizational and priority management skills
#LI-SM1
Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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