We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Summary
We are seeking a skilled and professional Front Desk Executive to manage our reception area and provide exceptional customer service to our clients, visitors, and employees. The ideal candidate will be courteous, organized, and possess excellent communication skills.
Essentials:
Welcome visitors in a courteous and professional manner, ensuring a positive first impression of the company.
Provide assistance to visitors as needed, including issuing visitor badges, directing them to their destinations, and offering refreshments.
Answer Inquiries: Respond to inquiries via phone, email, and in-person, providing accurate information about the company, its services, and procedures.
Manage Calls: Handle incoming calls, redirecting them to appropriate personnel or departments as necessary. Take messages and ensure they are relayed promptly.
Manage Reception Area: Maintain a clean and organized reception area, ensuring it reflects the professional image of the company.
Manage Appointments: Schedule appointments and meetings, coordinating with staff members to ensure availability of meeting rooms and necessary resources.
Handle Correspondence: Manage incoming and outgoing mail and courier deliveries, distributing them to the appropriate recipients.
Administer Administrative Tasks: Assist with various administrative tasks, such as data entry, filing, and maintaining records.
Support Staff: Provide administrative support to the admin team during enterprise level meetings and events.
EDUCATION/CERTIFICATIONS
Required – bachelor’s degree in business administration or related field preferred.
TECHNICAL/SOFT SKILLS
- Proven experience as a Front Desk Executive or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to maintain a calm and professional demeanor in high-pressure situations.
Customer-focused mindset with a dedication to providing exceptional service.
EXPERIENCE
At least 2 years of proven experience as a front desk executive or a Ex assistant
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
