Lead Systems Operations Engineer

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer.
In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Improve system reliability, availability, and performance
• Define and manage SLOs, SLAs, and KPIs
• Lead incident response and resolution for critical issues
• Conduct root cause analysis and implement fixes
• Enhance monitoring, alerting, and observability
• Automate manual operational tasks
• Support releases and change management
• Optimize system performance and scalability
• Implement resilience and capacity planning
• Engage stakeholders and communicate business impact
• Proactively review existing applications and infrastructure stacks to identify reliability gaps and systemic weaknesses
• Diagnose performance bottlenecks across batch, real-time, and upstream/downstream dependencies
• Drive data-backed discussions with application development, infrastructure, and business teams to prioritize fixes
• Influence and negotiate with stakeholders to implement platform improvements that reduce incident frequency
• Demonstrate measurable reduction in production incidents, MTTR, and operational escalations
• Improve system observability leading to faster detection and resolution of issues
• Transition manual recovery activities into automated or self-healing capabilities
• Establish a culture of reliability engineering and proactive risk management across teams
• 10+ years in SRE, Production Support, or Infrastructure Engineering
• Experience supporting high-availability systems
• Strong scripting skills (Python, Shell, etc.)
• Experience with monitoring tools (Splunk, AppDynamics, Dynatrace)
• Understanding of Linux/Unix and distributed systems
• Experience in incident management
• Experience with front office trading & associated overnight batch systems
• Knowledge of trading workflows and market operations
• Experience with CI/CD tools
• Familiarity with cloud platforms
• Focus on automation and reliability engineering
• Support critical systems during trading & overnight batch hours
• Participate in on-call rotations
• Collaborating with global teams
• Demonstrate ownership and accountability
• 10+ years in SRE, Production Support, or Infrastructure Engineering
• Experience supporting high-availability systems
• Strong scripting skills (Python, Shell, etc.)
• Experience with monitoring tools (Splunk, AppDynamics, Dynatrace)
• Understanding of Linux/Unix and distributed systems
• Experience in incident management

Job Expectations:

• This position offers a hybrid work schedule
• Flexibility to work in a 24/7 environment, including weekends, holidays and on call
• Effective communication skills to work across global teams and time zones
• Ability to operate independently with a strong ownership and accountability mindset.
• Ability to analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environments, interfaces with other systems, internal and external checks, controls, and outputs using standard methodologies
• Ability to participate in defining corporate implementation and integration strategies of new technologies

Posting End Date:
25 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid