Lead Systems Operations Engineer

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer
In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Responsible for helping to drive resolution for all major incidents within the APAC region. This will include hands on participation in major incidents and ensuring other incidents are covered by the team
• Responsible for collating all continual service improvement items across all APAC major incidents and liaising with problem management to accurately document and hand over CSI tasks
• Responsible for collating regional incident metrics/remediation tasks and analysis for the EMEA region
• Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
• Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
• Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
• Experience in Application production support, systems support, managing command centers or major incident management
• Experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
• Experience with incident management, problem management, and change management
• Experience in facilitating virtual, enterprise-level meetings for production events leveraging excellent verbal and written communication skills
• Demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
• Experience utilizing monitoring software/tools practice
• Experience working with Service Now or equivalent
• Experience working with Microsoft Teams or equivalent
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
• Physical and virtual server technology fundamentals
• Experience working with Cloud technologies
• Experience working in an Agile team environment

Job Expectations:

• Working in Shifts

Posting End Date:
9 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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