What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking for a Lead Application Support Analyst (Individual Contributer), based out of Bangalore, India individual that is responsible for advanced level case work covering the different applications for Digital Banking. You will be exposed to a highly customizable product that is configured and engineered differently for each customer to produce like results. You must be exceptionally detail-oriented and an energetic self-starter who can work independently and, in a group setting to succeed in this role.
RESPONSIBILITIES – What you will be doing:
- Core US Banking Application Support: Provide level 2/3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
- Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, Loan servicing, and risk management.
- Optimize SQL queries, PS Queries, and database scripts for performance tuning and reporting.
- Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution by collaborating with Engineering and Product functions.
- Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, configuration or modifications in database tables
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively. Working experience with companies like FIS, Fiserv, Jack Henry or any 3rd party vendors is a plus. (add exec escalations)
- Identify and build SMEs. Have 1-1 with team members on a regular basis to help them with their cases/escalations/backlogs
- Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates.
- Ability to manage complex projects with extreme attention to detail, data accuracy, and control rigor.
EXPERIENCE AND KNOWLEDGE – What you bring:
- Must have 9+ years of experience, or 6 years with a masters degree
- Working experience with Unix/Linux , Cloud Technology – AWS/Azure.
- Advanced Experience with Python, Shell and other scripting languages
- Demonstrated success in driving DevOps practices and implementing CI/CD pipelines using tools like Jenkins, Bitbucket, and GitLab. Knowledge on Splunk, Snowflake,
- Hands on and architectural experience working advanced SQL queries, log analysis, understanding Database related errors and debugging the logs
- CRM/Ticketing knowledge experience – Salesforce, Jira, Confluence
- Good to have working experience on Monitoring tools like, Cloud Watch, Logic Monitor, Grafana
- Demonstrated ability to lead a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment.
- Should wear the Technical Leadership cap and act as the technical lead for backend development projects, providing architectural guidance and strategic direction.
- Work closely with international teams and stakeholders across different time zones.
- Expertise in leveraging AI and other emerging technologies to transform support experiences and efficiencies.
Shift timing will be 7 PM IST to 3 :30 AM IST
#LI-RR
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
