Provide L2 production support for NetCracker BSS components, lead incident triage and root-cause analysis, manage mid- and month-end bill runs, perform Unix/Linux administration and scripting, coordinate releases and patches, maintain runbooks, and act as primary escalation and customer-facing technical contact in a 24/7 environment.
Join our Team
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Relevant certifications (Linux, scripting, NetCracker training).
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
About the opportunity:
Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.
Core responsibilities:
Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.
Required experience & skills:
4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
Proficiency in Unix/Linux administration and Shell/Perl scripting.
Solid SQL skills for billing investigations and database analysis.
Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
Excellent verbal and written English; proven customer-facing communication skills.
Desirable:
Degree in Computer Science, IT, Telecommunications or equivalent experience.
Relevant certifications (Linux, scripting, NetCracker training).
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Conduct fundamental and applied research on LLMs and generative AI (RAG, agents, efficient fine-tuning). Prototype, benchmark, and evaluate models for performance, alignment, and efficiency; design production ML architectures; collaborate with product and engineering to deploy responsible AI systems and publish research.
Top Skills:
AdaptersAWSChain-Of-Thought PromptingClaudeCudaDistillationDockerGptHugging Face TransformersKubernetesLlamaLoraMistralMixture Of ExpertsMlflowPruningPythonPyTorchQuantizationRagRetrieval-Augmented GenerationTransformer Architectures
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Design, implement, and maintain ELK stack solutions. Develop Logstash pipelines, manage Elasticsearch indices and mappings, create Kibana visualizations, script Python integrations and automations, troubleshoot data collection/indexing issues, and generate reports for analytics and performance management.
Top Skills:
APIsCronDaskDockerElasticsearchElasticsearch DslElkFilebeatGrafanaKibanaKubernetesLinuxLogstashLogstash PipelinesMariadbMetricbeatMySQLNltkNumpyOpenshiftPandasPerlPrometheusPythonPyTorchScikit-LearnScipyShell ScriptingSpacy
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead automation and DevOps implementations for customer 4G/5G networks, build cloud-native scalable systems, automate CI/CD and configuration management, troubleshoot live incidents, and maintain global DevOps platform assets while promoting Agile/DevOps practices.
Top Skills:
AnsibleArtifactoryAWSAzureAzure DevopsBashChefCi/CdDockerGCPGitGitGitlabJSONKubernetesPuppetPythonRhel 7Rhel 8SonarqubeUbuntu 20.04Ubuntu 22.04Yaml
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
