Knowledge Services Associate (Non-Pharma) - Presales/ Sales Enablement

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
We are seeking dynamic and detail-oriented Associate to join our Sales Enablement function within the Headquarters group. This role is designed for early-career professionals who are eager to learn, contribute to pursuit excellence, and support the creation of high-impact proposal content and sales assets.
As an Associate, you will work under the guidance of an Associate Consultant or independently and collaborate with pursuit teams, account leads, solution teams, and practice areas. You will play a critical role in content development, research, orchestration, and AI-enabled pre-sales operations.
What You'll Do
Pre-Sales & Bid Management

• Support pursuit and account teams in the preparation of RFP/RFI responses, proposals, and capability decks.
• Assist in structuring and developing high-quality content for pursuit deliverables.
• Coordinate inputs from Legal, Finance, HR, and other internal stakeholders.
• Contribute to pursuit orchestration, ensuring timely completion of tasks, version control, and quality checks.
• Support the development of capability pitches, solution overviews, and sales collateral.
• Leverage GenAI and automation tools to draft and refine content, improve response quality, repurpose existing assets, streamline repetitive tasks, and scale proposal development.

Practice Area / Business Unit Support

• Conduct secondary research on industries, competitors, and market trends to strengthen pursuit narratives.
• Support Practice Areas in maintaining knowledge assets, building capability materials, and developing Points of View (PoVs) and insights.
• Assist in the creation of thought leadership content and internal or external presentations.

Knowledge Services & Content Management

• Maintain and update case studies, success stories, and credentials in centralized repositories.
• Manage standard capability decks, boilerplates, templates, and pursuit libraries.
• Upload sanitized, high-quality content to KnowHub and other knowledge systems for broader reuse.
• Support tagging, metadata enrichment, and indexing to improve content discoverability.
• Help ensure content is structured and ready for AI-based self-service platforms.

What You'll Bring

• MBA with BE/BTech, or an equivalent degree in marketing, business, economics, analytics, or related fields.
• 1-2 years of experience in Pre-Sales, Sales Enablement, Proposal Support, Research, or Knowledge Management.
• Strong business writing, content creation, and communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment with multiple stakeholders.
• Proficiency in MS Office, particularly PowerPoint, Word, and Excel.
• Exposure to AI tools (GenAI, writing assistants, summarization tools) is preferred.
• Detail-oriented, well-organized, and proactive with strong problem-solving skills.
• Experience in professional services or global organizations is an advantage.
• Fluency in English
• Client-first mindset
• Strong work ethic
• Collaborative, solution-oriented approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com