Manages strategic customer accounts by acquiring new business, onboarding clients, retaining relationships, expanding market share, forecasting revenue, and developing customer-specific sales strategies. Serves as the primary customer contact, coordinates internal technical resources, monitors competitors, identifies new service opportunities, manages customer risk, and transfers Indian market knowledge to Germany.
Business Acquisition & Market Share
•Playing an integral role in new business pitches and hold responsibility for the effective on – boarding of new clients.
•Work with the team in the market to achieve targeted order intake both in number of units and value with focus on maximizing wallet share.
Customer Retention & Relationship Management
•Leverage for full range capabilities - explain full Jungheinrich capabilities to customer and facilitate application.
•Work with technical staff and other internal colleagues to meet customer needs.
•Act as a one-point contact for all for all customer’s needs.
Expand Reach within various locations & Business Units
•Present to and consult with mid and senior level management on business trends with a view to developing new services and products.
•Identify opportunities for campaign & services that will lead to an increase in sales.
•Using Knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Management & Development
•Transfer of knowledge about the Indian market back to Germany
•Forecast sales revenues from the identified key accounts.
Strategic Initiatives
•Prepare and execute customer specific and deal specific strategies.
•Monitor the competitor products & strategies and align strategies accordingly.
Internal Roles
•Resource Manager (control and optimize resource in line with strategy).
•Risk Manager(understand, communicate, minimize and manage customers risks with our organization) & quality adherence
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Education
o Essential – Bachelor of Engineering
o Mechanical
o Advantageous – Post-graduate in Management
-Specialized knowledge
o Geography
o Market segments
o Industry
o Product & applications
o Business process
-Skills
o Technical Knowledge
o Adaptive
o Task Initiator
o Good Communication Skill
o Team Player
-Abilities
o Forecasting
o Time Management
o Business results orientation
o Change Management
o Collaboration & influencing
o Value orientation
-Other characteristics such as personal characteristics
o Self-driven
o Goal oriented & result driven
o Go-getter
-Professional Certification
o Basic financial knowledge
o Strong computer experience required: MS Office, CRM software, Outlook
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