Key Account Manager I

Ways of working - Office/Field : Employees will work full time from their office base location i.e. Kolkata

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Description:

• Complete ownership of Gourmet Accounts maintaining a sustainable and mutually profitable growth on business.

• Build a long term strategic partnership with high value accounts,  leveraging JBPs to drive market share for Swiggy

• Use data resources available across business metrics to build deeper insights for partners on a regular basis.

• Manage and own complete the P&L across partners effectively. Understanding of Partner’s P&L and business decisions based on the same is expected.

• Manage and Coordinate Onboarding, POS integration, Menu changes, Operational Performance metrics, Streamline processes and systems to maximize customer experience.

• Align monthly activation on consumer offerings and In App marketing interventions in conjunction with the internal teams.

• Continuously create new growth avenues for restaurants on the platform with deeper engagements.

• Look to partner on Out of App marketing solutions which can propel faster growths for the brand on the platform.

• Ability to resolve partner issues, escalate to right internal stakeholders to resolve all issues/queries effectively.

• Be on top of competitive landscape in terms of partners positioning in the ecosystem 

• Being the face of Swiggy in the market and standing up for the values we believe in.

Desired Candidate:

• Graduate with 3+ years of experience in Sales or Account Management.

• Good working knowledge and experience of e-commerce activities and all online marketing channels

• Confident, Pleasing and a go-getter personality

• Effective communication skills

• Analytical, good excel skills. 

• Proficient with data analysis, presentation and strategy building. Result oriented, data forward and a problem solving approach towards business.

• Attitude & Aptitude for Sales.

• Should be a team player, working alongside people from all walks of life.

• Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.

• Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.