About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.Purpose
Plays an important role in leading the shift operation in the absence of the engineering management. He also plays as a link between the Guest Relation Manager and the Engineering. He is also important in providing the necessary technical support to other departments. He will be supervising the other Duty Engineers, Electrician, HVAC Technicians and Plumbers.
Job Responsibilities
General
Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any other cognate duties as and when assigned
Departmental
Answering the telephone
To keep all equipment in good repair by providing day-to-day maintenance of the hotel under the direction of engineering management.
To be willing to train and instruct other members of the staff by passing along your knowledge and skills. In addition, utilizing resources from the engineering training library and of outside vendors and sources will assist them in their development.
Manage repair and maintenance project and building improvement by effectively coordinating and planning all tasks in advance of beginning any project under the direction of engineering management.
Use project management techniques along with the appropriately assigned engineering team members to perform project planning and execution.
All methods, materials and practices must meet and be in accordance with the local code, Fore Seasons specification, national codes and standard practices.
Distributing, checking and handling work orders including HotSOS.
Follow-up and give direction to all the Duty Engineers, Electrician, HVAC Technicians and Plumbers.
Fire Fighting procedure as a member of fire-fighting team
Attend briefing and meeting of engineering, the other department meeting within engineering.
Performing Special Attention Guest Checklist
Checking of M & E plant
Checking of utilities readings
Daily communication report
Handing and Taking over of shift duties
Operating the Building Automation System
Chiller management
Perform emergency trouble shooting or breakdown
Direct the leader of engineering section to plan and perform Preventive Maintenance for engineering system in the hotel.
Management of safety issues related to engineering system of the hotel.
Utilize all possible resources. Coordinate efforts with engineering and other affected department.
Keep a track of all task performed with time and requestor
Keeping track of all materials used
Check all external lights & Public area lights and repair any fault immediately
Special Requirements
Certificate in Engineering preferably in the area of electronic, electrical, HVAV and mechanical engineering.
Minimum 6 years’ experience as a Maintenance Technician in Building M & E services of which one-year must be preferably in the hotel industry.
Requires reading, writing and oral proficiency in English and French language.
Must be computer literate and be able to operate Microsoft Office software including Word, Excel and PowerPoint.
Must be service oriented and be able to maintain Four Seasons Hotel standard of hospitality at all times
Must be willing to perform shift work as and when required.
Possess a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Compliance Policies
Grooming Policy
Confidentiality Agreement
Policy Against Harassment
Electronic Systems Policy
Code of Business Conduct and Ethics
Employee Handbook Acknowledgement Form
Comply to the lead with care policy.
