IT Business Systems Analyst / SIAM SpecialistIT Business Systems Analyst / SIAM Specialist

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

As Elanco grows, the SIAM Business Systems Analyst will play a key role in stabilizing and optimizing the IT Operating Model through data-driven process improvement, service integration, and reporting. This role is responsible for developing IT governance reports, managing dashboards in ServiceNow and Power BI, supporting vendor management reporting, and driving continuous improvement initiatives. By partnering across IT and vendor teams, the analyst ensures process alignment, monitors performance metrics, and contributes to the ongoing evolution of Elanco’s IT governance, collaboration and processes.

Key Role Responsibilities & Expectations:

• Generate, validate, and distribute monthly IT governance reports
• Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI (PBI) reports
• Support the cleanup, standardization, and enhancement of ServiceNow reporting data
• Collaborate with internal and external stakeholders to provide SIAM operational support and reporting insights
• Assist in the development and delivery of vendor management reports for the VMO
• Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives
• Set up, monitor, and manage ServiceNow SLA definitions and reporting
• Provide reporting and metric support for IT VMOss (Vendor Management Office Support Services) initiatives
• Coordinate vendor satisfaction surveys and assist in analyzing results
• Work closely with cross-functional teams to ensure alignment with business and IT processes
• Update documentation and SOPs to support training and learning plans
• Coordinate, track, connect, and drive the adoption of the enterprise and IT processes within IT ecosystem
• Establish continuous improvement and serve as an advisor of best practices
• The role will be responsible for coordinating, leading, and supporting process improvement and cross-functional projects, initiatives, and collaborations across IT.
• Establishing control plans and monitoring appropriate metrics to validate project results are achieved and track improvements.
• Independently manage complex issues with minimal supervision
• Solicits feedback from stakeholders to determine the success of the IT Enterprise Processes and Operating model

Strong data analytics skills to support root cause analysis and business justifications

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status