Lead emergency incident management to minimize service impact, drive rapid recovery, perform root cause analyses, facilitate management bridges and escalations, support network handovers, improve emergency and problem management processes, and mentor team members while maintaining shift coverage.
Join our Team
About this opportunity:
Join our dynamic team at Ericsson in the critical role of Emergency Management. This integral position ensures the prevention or reduction of incident impacts, engages in thorough investigations/recurrence analysis, and classifies problems while disseminating preventive measures. As a member of our team, you will take the lead in adequate planning, initiating, and driving toward the most effective recovery, always keeping a clear and decisive line of communication open with all relevant parties. As your career advances, you will also have the opportunity to enhance emergency Support services and mentor other team members. This position is classified JS 3-4 for MS Incident Management only.
What you will do:- Facilitate and drive the engaged team toward rapid and effective service recovery, ensuring an optimized customer experience.- Execute efficient data collection for Root Cause Analyses, to facilitate comprehensive post-event investigations.- Lead as a key facilitator within Ericsson's internal management bridges.- Initiate necessary management escalations to safeguard both Ericsson's and customer's interests.- Provide network knowledge, diagrams and remote access support to the emergency team, aiding in seamless handovers for continuous emergencies.- Actively participate and contribute to the improvement of Emergency Handling and Problem Management processes.- Maintain availability throughout assigned shifts or roster periods, ensuring constant coverage.
The skills you bring:- Negotiation.- Service Delivery Models and Strategy.- Emergency handling.- Knowledge Sharing and Collaboration Skills.- Coaching and Mentoring.- Emergency Recovery skills.- EBP (Ericsson Business Process and Finance Processes).- Ericsson Portfolio.
About this opportunity:
Join our dynamic team at Ericsson in the critical role of Emergency Management. This integral position ensures the prevention or reduction of incident impacts, engages in thorough investigations/recurrence analysis, and classifies problems while disseminating preventive measures. As a member of our team, you will take the lead in adequate planning, initiating, and driving toward the most effective recovery, always keeping a clear and decisive line of communication open with all relevant parties. As your career advances, you will also have the opportunity to enhance emergency Support services and mentor other team members. This position is classified JS 3-4 for MS Incident Management only.
What you will do:- Facilitate and drive the engaged team toward rapid and effective service recovery, ensuring an optimized customer experience.- Execute efficient data collection for Root Cause Analyses, to facilitate comprehensive post-event investigations.- Lead as a key facilitator within Ericsson's internal management bridges.- Initiate necessary management escalations to safeguard both Ericsson's and customer's interests.- Provide network knowledge, diagrams and remote access support to the emergency team, aiding in seamless handovers for continuous emergencies.- Actively participate and contribute to the improvement of Emergency Handling and Problem Management processes.- Maintain availability throughout assigned shifts or roster periods, ensuring constant coverage.
The skills you bring:- Negotiation.- Service Delivery Models and Strategy.- Emergency handling.- Knowledge Sharing and Collaboration Skills.- Coaching and Mentoring.- Emergency Recovery skills.- EBP (Ericsson Business Process and Finance Processes).- Ericsson Portfolio.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
