Provide technical support to international customers through calls and email, resolve issues promptly, maintain a high-quality customer experience, and work in a 24/7 rotational office-based US process. The role requires strong verbal communication, basic technical knowledge, and at least one year of experience. Immediate joiners or candidates with up to 15 days’ notice are preferred.
Hiring: Technical Support Associate – International (US) Process, Kolkata | Work from Office, Salary upto 3.50lpa
Requirements
Benefits
Location: [Kolkata]
Mode: Work from Office (WFO)
Shift: 24×7 Rotational (including night shifts)
Joining: Immediate or within 15 days
About the RoleWe are hiring smart and energetic Technical Support Associates to join our US-based process. If you have good communication skills, basic technical understanding, and are ready to work in a dynamic environment — this opportunity is for you!
Key Responsibilities:
Handle technical support queries from international customers
Provide prompt resolutions via calls and emails
Maintain high-quality customer experience and professionalism in every interaction
Requirements
Education: Undergraduate / Graduate / Postgraduate (B.Tech, M.Tech, BCA, MCA)
1year and above experience candidates can only apply for this role.
Excellent verbal communication skills
Basic technical knowledge is a must
Immediate joiners or max 15 days’ notice
Benefits
CTC upto 3.50 lpa. (based on experience)
Includes night shift allowance (up to ₹3,000/month)
One-way cab facility as per company policy
Important Freshers/Candidates currently pursuing any course are not eligible
No cash-in-hand payments for experienced candidates
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