Head of Common Area Ops

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About this opportunity:
We are excited to announce the opportunity to join Ericsson as a Head of Common Area Ops. the purpose of the role is to ensure all activities related to Operational deliveries like Service desk, Alarm monitoring, Incident, Problem & Change Management, Performance reporting, Readiness Management, Access Management, PO management for Contracts renewal etc run smoothly. Common Area Operations team consists of following 3 small teams necessary to support the Delivery Platform & Infra Ops teams:

• Service desk & 1 st LA team.
• IM-PM-CM team.
• Operations Control team.

What you will do:
Head of Common Area Ops reports directly to Head of Operations within SD A&P unit and has the following responsibilities:

• Line Management of SD A&P Ops Common Area Operations function.
• Ensure that all agreed Operational deliveries meet or exceed the SLA targets.
• Ensure 24X7 availability of all critical business deliveries.
• Ensure optimum resource utilization for all teams within the span.
• Ensure all agreed deliveries are met within the allocated budget. Drive performance governance with DP heads for all tools & applications.
• Ensure compliance to all SDA&P Ops processes.
• Support DP heads in their governance with BA/MA stakeholders.
• Support internal stakeholders from Platform & Security, Int & Dev, PMO unit etc, wherever needed.
• Ensure 100% compliance of all resources within the span towards COBE & integrity, and execute consequence management as per guidelines, wherever required.
• Drive Competence & Skills development of resources within span.
• Drive innovation through GenAI etc to achieve head count & cost efficiency.

Qualifications and Experience:

• B.E/B.Tech. or equivalent degree in IT/CSE/ECE fields.
• MBA or equivalent Post Grad. Degree/Diploma in relevant fields.
• Good knowledge of ITIL.
• Prior work experience of Line Manager.
• Knowledge of Ericsson business environment; Knowledge on SD A&P WoW & processed will be an added advantage.
• Over 13 years' experience in Operational deliveries.
• Knowledge about relevant standards such as ISO9001 & EGMS etc.
• Ability to communicate and collaborate effectively.
• Strong problem-solving skills, results-oriented and a strong team player.
• Experience in customer presentations.
• Fluent in English (verbal and written).

Leadership Competences:

• Competence Drive.
• Uncompromising Integrity.
• Excelling Execution.
• Embracing change.
• Enabling People.
• Courageous Leadership.

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 778669