About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.
Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.
About the Role
As a Graphic Designer in our Digital Marketing team, you'll create engaging assets for digital ad campaigns. Collaborate with PPC, copywriters, and brand teams to produce static and video ads that drive engagement, clicks, and conversions on digital platforms.
What You’ll Do
- Conceptualize & Execute: Develop visually compelling designs for online content and marketing campaigns.
- Creative Asset Management: Design, resize, and optimize assets for JustAnswer across search, display, social media (organic & paid), YouTube, email, and landing pages.
- Performance Optimization: Test and refine creatives and videos based on performance insights.
- Digital Asset Creation: Ideate, design, and produce static images, video ads, hero images for landing pages, and HTML assets for platforms such as search, social media, GDN, PMAX, and web.
- Collaboration & Strategy: Work closely with cross-functional teams to align creative output with project goals and marketing objectives.
- AI-Driven Design: Leverage AI tools to generate and scale high-impact visuals for creative and video ads.
- Stakeholder Communication: Effectively coordinate with multiple teams to gather requirements, align expectations, and ensure timely delivery of creative assets.
- Creative Performance Monitoring: Track and analyze creative performance to ensure alignment with campaign goals and optimization strategies.
What We’re Looking For
- Design Expertise – 6–9 years of experience in digital marketing and social media creative design.
- Master of Tools – Proficiency in Adobe Photoshop, Illustrator, Figma, XD, Premiere Pro, and After Effects to create compelling visuals.
- Digital-First Thinking – Strong understanding of mobile-specific and responsive design, plus HTML expertise for seamless execution.
- Creative Innovation – Mastery of typography, illustration, layout, and color theory to craft eye-catching digital assets.
- Data-Driven Design – A keen eye for A/B testing and performance optimization to create impactful creatives.
- Cross-Functional Collaboration – Work closely with business, UX, and product teams to bring visions to life.
- Video & Motion Mastery – 4+ Years of Hands-on experience designing high-performing video ads for YouTube and digital campaigns.
- Strategic Edge – Familiarity with Google Web Designer & DV360 Ad Templates
- Storytelling with Data – Leverage analytics to optimize and elevate creative performance.
- Exceptional Communicator – Strong presentation, verbal, and written communication skills to articulate and sell your ideas.
- Education – Bachelor's degree in Design or a related field.
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Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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