The Gainsight Business Analyst will gather requirements, design processes, govern health scores, and enable team adoption of new features.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Top Skills
Bi Tools
Excel
SaaS
Zensar Technologies Kolkata, West Bengal, IND Office
12th floor, Srijan Corporate Park, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India, 700091
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Assistant Manager will support risk management activities, focusing on risks and controls, delivering training, and collaborating with various teams.
Top Skills:
Grc Tools
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Responsible for preparing financial reports, ensuring accuracy of financial data, supporting statutory reporting, and performing reconciliations. Requires strong accounting expertise and management support for daily operations.
Top Skills:
CubusPeoplesoftSovosWdesk
Cloud • Information Technology • Productivity • Software • Automation
Design modern, reusable UI components, templates, and branded design systems for demos and POCs. Build front-end components and flows, maintain a shared UI asset library, collaborate with presales and field teams, and define best practices to accelerate POC delivery and improve visual consistency.
Top Skills:
BoomiBoomi FlowCSSFlow-Based EnvironmentsHTMLJavaScriptLow-Code PlatformsReact
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
