Job Description
Join our team as a Coach and play a pivotal role in enhancing the performance of our specialists. We are looking for a dedicated individual who is passionate about driving quality results and fostering professional growth. In this role, you will have the opportunity to make a significant impact by guiding specialists through effective coaching and development strategies. If you thrive in a dynamic environment and are committed to excellence, we invite you to be part of our journey. Your expertise will help shape the future of our team and contribute to our success.
As a Fraud Specialist IV within our Inclearing team, you will assist the management in the monitoring and coordinating of daily production operations. You will be responsible for the overall coaching, quality, and performance of your team, and will be the first line of defense in resolving immediate production issues.. The Fraud Specialist IV is responsible for the overall coaching, quality and performance of the team along with the team manager. You are also required to monitor the floor and is the first line of defense in resolving immediate production issues involving systems/ reports while ensuring to work High Dollars assigned to them. Knowledge of Inclearing Operations is a key requirement for this role.
Job Responsibilities:
- Assist in the training and development of employees.
- Balances quality, excellence, timeliness and Reduces expenses.
- Ensure operational agreements with other departments are in place when necessary, service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization.
- Respond immediately to adverse system performance.
- Review and respond immediately to any customer complaints or Escalations.
- Develop, maintain, and revise, as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent.
- Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered.
- Assists with the design, testing, implementation of new fraud prevention tools and Working High Dollar cases on daily basis.
- Reviewing Escalations shared by leaders and sharing detailed summary.
- Provides support to the \"Team\" through demonstrated leadership and a cooperative spirit.
Required Qualifications, Skills and Capabilities
- Minimum of 1.5 years of experience in Inclearing Operations
- Knowledge of Inclearing operating procedures and tools
- Excellent oral and written communication skills are crucial. Accuracy and attention to detail is extremely important.
- Must be well organized and able to prioritize workflow.
- Skills must include the ability to handle multiple tasks concurrently.
- Creates and supports a teamwork/team spirit environment and presents a professional attitude/image within their department and with all company interactions. Demonstrates leadership and customer relations skills.
- Must have an intermediate proficiency in answering customer inquiries and providing information.
- Flexible with shift schedules and week offs e.g. Afternoon and Evening shifts.
Preferred Qualifications, Skills and Capabilities
- Not on any form of coaching or performance plan
- No Attendance or adherence to work from office schedules
- Must be On Track for all 3 pillars for 2024 and 2025 performance year
Permanent work from office
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
