Finance system support Engineer

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.3+ Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description 

We are looking for a full-time Finance Systems Support Engineer to join our RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems. As an applications engineer, you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross functional teams and find solutions.  You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement and ongoing support. 

Working Hours: This position requires the candidate to work in global environment which needs collaboration with business partners and leaders, in US Pacific time zone (typically up to midnight India time)

 Responsibilities 

Business Solutions Design, Delivery & Support: 

• Maintenance and daily management of finance business applications. General system administration of ERP system and processes 

• Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa and Concur 

• Prioritize tickets and execute activities independently via Freshservice /JIRA 

• Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.

• Lead multiple finance systems user access provisioning, updates and ensure data accuracy

• Work hands-on to solving technical/systems issues by investigating system configurations and  integrations to other IT systems

• Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders.

• Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution 

• Collaborate with other technology leaders on the implementation and operation of Incident Management, and Change Management

• Analyze, create and maintain metrics for governing around SLA

• Engage in other areas of Finance such as SOX Compliance and Reporting

Qualifications & Skills 

• Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience 

• 3-7 years of experience in application support preferably in any ERP Finance systems

• Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred 

• Any system administration certification (nice to have)

• 3 years of experience as ITIL Process owner managing and prioritizing tickets 

• Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).

• Working knowledge of API integrations with enterprise systems

• Proven ability to learn complex, distributed systems quickly and thoroughly.

• Document complex systems, processes, events and architectures.

• Operates with high integrity and transparency.

• Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships. 

• Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment.

• Ability to communicate effectively (written and verbally) with both technical and non-technical parties.