Own end-to-end service assurance for managed services: manage incidents, problems, changes, monitor KPIs/SLAs, drive performance and automation, coordinate with field/support teams for issue resolution and spare management, and present governance and improvement plans.
Join our Team
About this opportunity:
The individual will be responsible for end-to-end service assurance, ensuring the availability, reliability, and resilience of managed services under the contract. Candidate must be flexible working in 24x7 shift environments neworks.
What you will do:
Take end-to-end ownership of service assurance, availability management, and overall service performance and reliability.
Manage and govern event, incident, problem, and change processes across the service lifecycle, including onboarding of new services and termination of existing services.
Monitor and improve service performance and capacity by tracking KPIs and driving corrective actions across SDUs and delivery teams.
Ensure adherence to WLAs/SLAs while driving operational efficiency, productivity, and automation initiatives.
Manage stakeholder relationships, conduct governance discussions, and present performance reports and service improvement plans.
Collaborate with field and support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
The skills you bring
Bachelor's degree in Engineering, Computer Science, IT, or related field (or equivalent experience) with 5-8 years of experience in managed services, service assurance, or operations roles.
Proven experience in incident, problem, and change management within SLA-driven environments.
Strong understanding of KPI/SLA management and service performance tracking.
RAN/TXN Hardware fault fixing skill set Spare management, FOPS/COPS KPI, SLA.
Collaboration with the field/supoort team.
Support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
Flexible in 24x7 shift environments neworks. Knowledge of RAN/TXN hardware fault management and troubleshooting.
Experience in spare management, FOPS/COPS processes, and collaboration with field/support teams.
Excellent stakeholder management, communication, and negotiation skills
Good to Have:
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786584
About this opportunity:
The individual will be responsible for end-to-end service assurance, ensuring the availability, reliability, and resilience of managed services under the contract. Candidate must be flexible working in 24x7 shift environments neworks.
What you will do:
Take end-to-end ownership of service assurance, availability management, and overall service performance and reliability.
Manage and govern event, incident, problem, and change processes across the service lifecycle, including onboarding of new services and termination of existing services.
Monitor and improve service performance and capacity by tracking KPIs and driving corrective actions across SDUs and delivery teams.
Ensure adherence to WLAs/SLAs while driving operational efficiency, productivity, and automation initiatives.
Manage stakeholder relationships, conduct governance discussions, and present performance reports and service improvement plans.
Collaborate with field and support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
The skills you bring
Bachelor's degree in Engineering, Computer Science, IT, or related field (or equivalent experience) with 5-8 years of experience in managed services, service assurance, or operations roles.
Proven experience in incident, problem, and change management within SLA-driven environments.
Strong understanding of KPI/SLA management and service performance tracking.
RAN/TXN Hardware fault fixing skill set Spare management, FOPS/COPS KPI, SLA.
Collaboration with the field/supoort team.
Support teams for issue resolution, spare management, and operational excellence (FOPS/COPS).
Flexible in 24x7 shift environments neworks. Knowledge of RAN/TXN hardware fault management and troubleshooting.
Experience in spare management, FOPS/COPS processes, and collaboration with field/support teams.
Excellent stakeholder management, communication, and negotiation skills
Good to Have:
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Exposure to automation, ML/AI-driven analytics, and data visualization tools (Tableau, Power BI).
WFM/task management.
Certifications such as ITIL, incident/problem management, data analytics, or project management are an advantage
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786584
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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