The Experience Research Vice President will craft research strategies, conduct studies, and deliver insights to enhance user experiences for digital projects, while collaborating with designers and stakeholders.
Job Description
Join us for an exciting opportunity to elevate your career in user experience research with our innovative team.
As an Experience Research Vice President within the Design and Customer experience team, you will craft research strategies, conduct studies, and deliver actionable insights for digital projects. You will inspire stakeholders with compelling user stories and drive improvements in user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Join us for an exciting opportunity to elevate your career in user experience research with our innovative team.
As an Experience Research Vice President within the Design and Customer experience team, you will craft research strategies, conduct studies, and deliver actionable insights for digital projects. You will inspire stakeholders with compelling user stories and drive improvements in user experience.
Job responsibilities
- Scope and craft research strategies, conducting studies to deliver actionable insights.
- Translate questions into testable hypotheses with appropriate research methods.
- Understand internal client needs and user questions.
- Develop and execute research strategies on time and on budget.
- Provide design recommendations with conviction and empathy.
- Deliver concise reports and presentations under tight deadlines.
- Collaborate with designers to enhance information architecture and design elements.
Required qualifications, capabilities, and skills
- Minimum 5 years of user experience with web and mobile projects.
- Strong understanding of user interface design practices and principles.
- Proficient in user experience research tools and techniques.
- Strong project management and organizational skills.
- Excellent communication, critical thinking, and problem-solving skills.
- Ability to work independently and collaboratively.
Preferred qualifications, capabilities, and skills
- Experience in interactive design, information architecture, or market research.
- Knowledge of UserTesting, UserZoom, Optimal Workshop, SurveyMonkey, Excel, R, SPSS, Figma, or similar tools.
- Experience planning and facilitating workshops with stakeholders.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Top Skills
Excel
Figma
Optimal Workshop
R
Spss
Surveymonkey
Usertesting
Userzoom
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