User Experience Design Executive Director

Job Description
Chase is looking for an innovative Executive Director, User Experience to lead our Travel design team in India. You'll be part of the Design and Customer Experience (DCE) team, committed to creating top-notch experiences for Chase's Travel platform. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes. As a local manager, you'll be responsible for recruiting and maintaining high talent standards as we expand.
As an Executive Director within Chase's Travel platform, you will play a crucial role in evolving our design practice, improving quality, and scaling our team. You will be responsible for building and empowering a high-performing design team and promoting user-centered outcomes. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams. This role provides an opportunity to influence product and experience strategy at an executive level, and to contribute to the creation of exceptional experiences for Chase's Consumer and Community Bank.
Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture.
• Lead and mentor a team of experience designers, fostering collaboration and professional development through coaching and performance management.
• Drive innovation by staying updated on industry trends and emerging technologies to maintain a competitive, user-centric approach.
• Utilize data insights to inform decision-making and optimize user experiences for diverse customer segments.
• Articulate product vision and strategy, organizing team efforts to align with business needs and competitive landscape.
• Build strong stakeholder relationships, influence decisions, and champion user-centered design principles.
• Collaborate with Product, Data, and Engineering Executives to scope and plan work.
• Educate the Pune team on design methodology and product model practices.
• Build a unified strategy with design leaders across India to support team opportunities.

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design or research discipline (e.g., Interaction Design, HCI, User Experience Design, sociology) or equivalent work experience.
• Design portfolio demonstrating experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams.
• 10+ years of experience leading parallel programs of work through full product development cycles, including discovery, concepting, prototyping, specification, and enablement, in cross-functional collaboration with senior Product Managers and Engineering leads.
• 7+ years of experience managing design teams (with 5 or more direct reports), enhancing their effectiveness through one-on-one meetings, professional development, performance reviews, and more.
• Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design.
• Comfortable with structuring and planning design work in cross-functional contexts.
• Proven experience collaborating with US based peer design leaders to solve end-to-end user journeys.

Preferred qualifications, capabilities and skills

• Successful experience as a design site lead for a large multinational corporation.
• Experience directing design agencies and consultants as well as employees.
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders.
• Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions.
• Has driven new business thinking and strategy through their user-centered design work.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.