Manage End User Computing operations, collaborate with IT teams, analyze metrics, support incident resolution, and provide training on technology solutions.
Job Title: EUC Ops Sr. Analyst
Role Description:
- Manage End User Computing (EUC) operations, ensuring efficient provisioning, configuration, and support of end-user devices.
- Collaborate with IT and business teams to optimize EUC services, focusing on user experience and operational excellence.
- Analyze and report on EUC metrics, identifying areas for improvement and implementing changes to enhance service delivery.
- Support incident and problem management processes, ensuring timely resolution of end-user issues.
- Develop and maintain documentation related to EUC processes, policies, and procedures.
- Participate in projects related to the deployment of new technologies and upgrades, ensuring minimal disruption to the end users.
- Provide training and support to users on end user services and technology solutions.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-8 years of experience in EUC, IT support, or similar roles.
- Strong understanding of end-user technologies including desktop/laptop hardware, software, and peripherals.
- Experience with IT service management tools and practices.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to analyze data and trends to inform decision-making.
- Proficient in Microsoft Office Suite and support tools.
What We Look For:
- Strong analytical and problem-solving skills.
- Proven ability to work collaboratively in a team environment.
- Self-motivated and detail-oriented with a commitment to quality.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Top Skills
It Service Management Tools
Microsoft Office Suite
Johnson Controls Kolkata, West Bengal, IND Office
1302, 13th Floor, Tower 2, INFINITY THINK TANK, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India, 700091
Similar Jobs
Other • Security
The EUC Ops Sr. Analyst manages end-user computing environments, providing technical support, improving user experience, and ensuring system performance and security.
Top Skills:
CitrixmacOSMobile Device ManagementPowershellPythonVMwareWindows
Logistics • Transportation
The Regional GRC Business Partner will implement governance and risk management, improving internal control effectiveness and supporting audits while ensuring alignment with business objectives.
Top Skills:
Grc MethodologiesInternal Control SystemsLean MethodologyRisk Management Frameworks
eCommerce • Fintech • Information Technology • Payments • Financial Services
The Sourcing Manager will negotiate pricing and terms, manage RFP processes, and maintain supplier contracts in Ariba while collaborating with various stakeholders in the APAC region.
Top Skills:
Sap Ariba Procurement Software
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
