Monitor 2G through 5G RAN alarms around the clock, assess severity and customer impact, create and manage incident tickets, coordinate restoration with technical and field teams, escalate critical issues, maintain incident records, conduct shift handovers, produce operational reports, identify recurring alarms, and support root-cause analysis and monitoring automation.
Join our Team
About this opportunity:
We are looking for a Engineer-RAN Monitoring responsible for 24×7 monitoring of 2G, 3G, 4G, and 5G network alarms. The engineer will identify network issues, raise tickets with the relevant teams, and follow up until service restoration and closure.
What you will do:
Monitor 2G/3G/4G/5G network alarms using monitoring and OSS tools.
Analyze and prioritize alarms based on severity and customer impact.
Raise accurate incident tickets with the appropriate support or concern team.
Follow up on outages, incidents, and restoration activities until closure.
Escalate critical and repeated issues according to defined procedures.
Maintain clear incident records, timelines, and troubleshooting updates.
Coordinate with field teams, transmission, core, optimization, and other technical teams.
Monitor outage restoration progress and communicate status updates.
Perform shift handovers with complete and accurate information.
Prepare daily, weekly, and monthly reports on alarms, outages, and incidents.
Identify recurring alarms and support root-cause analysis.
Follow SLA, KPI, escalation, and operational governance requirements.
Support continuous improvement and automation of monitoring and reporting activities.
The skill you bring:
Minimum 2 years experience in RAN monitoring or telecom operations.
Knowledge of 2G, 3G, 4G, and 5G network technologies.
Understanding of common RAN alarms, outages, cells, sites, and network elements.
Experience with OSS, alarm-monitoring, trouble-ticketing, and reporting tools.
Good incident management and escalation skills.
Strong analytical and troubleshooting abilities.
Good communication and coordination skills.
Willingness to work in a 24×7 rotational shift environment.
Knowledge of Python, Power BI, or automation tools is an added advantage.
Bachelor's degree or diploma in Telecommunications, Electronics, Communications, Computer Science, or a related field.
24×7 operations with rotational shifts.
Availability for night shifts, weekends, and public holidays as required.
Participation in on-call or emergency support activities when needed.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789614
About this opportunity:
We are looking for a Engineer-RAN Monitoring responsible for 24×7 monitoring of 2G, 3G, 4G, and 5G network alarms. The engineer will identify network issues, raise tickets with the relevant teams, and follow up until service restoration and closure.
What you will do:
Monitor 2G/3G/4G/5G network alarms using monitoring and OSS tools.
Analyze and prioritize alarms based on severity and customer impact.
Raise accurate incident tickets with the appropriate support or concern team.
Follow up on outages, incidents, and restoration activities until closure.
Escalate critical and repeated issues according to defined procedures.
Maintain clear incident records, timelines, and troubleshooting updates.
Coordinate with field teams, transmission, core, optimization, and other technical teams.
Monitor outage restoration progress and communicate status updates.
Perform shift handovers with complete and accurate information.
Prepare daily, weekly, and monthly reports on alarms, outages, and incidents.
Identify recurring alarms and support root-cause analysis.
Follow SLA, KPI, escalation, and operational governance requirements.
Support continuous improvement and automation of monitoring and reporting activities.
The skill you bring:
Minimum 2 years experience in RAN monitoring or telecom operations.
Knowledge of 2G, 3G, 4G, and 5G network technologies.
Understanding of common RAN alarms, outages, cells, sites, and network elements.
Experience with OSS, alarm-monitoring, trouble-ticketing, and reporting tools.
Good incident management and escalation skills.
Strong analytical and troubleshooting abilities.
Good communication and coordination skills.
Willingness to work in a 24×7 rotational shift environment.
Knowledge of Python, Power BI, or automation tools is an added advantage.
Bachelor's degree or diploma in Telecommunications, Electronics, Communications, Computer Science, or a related field.
24×7 operations with rotational shifts.
Availability for night shifts, weekends, and public holidays as required.
Participation in on-call or emergency support activities when needed.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 789614
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
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