Job Description
The Employee Experience Global Help organization is the access point for obtaining help across the firm (Human Resources, Technology, and Chief Administrative Office), with our goal to build and deliver best-in-class employee experiences.
Job Summary:
As a Business Controls Associate, within the Employee Experience team you will be responsible to support the implementation, monitoring, and optimization of business controls to ensure efficient, compliant business processes in the Employee Experience Help organization. Your role is critical to maintaining service and operational excellence, mitigating risks, and aligning business practices with corporate policies and regulatory requirements. You will collaborate with the Employee Experience Help team, Controls, Compliance, and other key stakeholders to identify risks, assess control effectiveness, and contribute to continuous improvement in business processes.
Job responsibilities:
- Assist in the implementation and maintenance of a comprehensive internal control framework across the organization.
- Track and monitor the effectiveness of existing controls within the CORE Controls framework and suggest improvements.
- Collaborate with the EX Help, Controls, and other cross-functional teams to support process improvements and control enhancements.
- Participate in internal reviews to ensure compliance with company policies, procedures, and regulatory requirements.
- Develop, implement, and oversee action plans to address identified control deficiencies, ensuring timely resolution and compliance with regulatory and organizational standards.
- Assist in developing and implementing monitoring and associated KPIs to track the performance and compliance of business controls.
- Help prepare reports on control deficiencies and recommendations for senior leadership.
- Provide support in training and guidance to staff on internal control standards, best practices, and the CORE Controls framework in partnership with the Controls team.
- Support internal and external audits by providing necessary documentation and explanations of control processes.
- Assist in evaluating the impact of new processes, systems, and/or technology enhancements on existing controls and recommend changes to mitigate any new risks.
Required qualifications, capabilities and skills
- Bachelor's degree in Business Administration, Risk Management, Operations Management, or a related field.
- Minimum 4+ years of experience in internal controls, audit, risk management, process improvement, and/or operations management.
- Basic knowledge of industry standards, regulatory requirements, and best practices related to business controls and risk management.
- Familiar with internal control frameworks, with some exposure to the CORE Controls framework, with a proven Risk and Controls mindset and related experience.
- Experience in process improvement methodologies
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
- High attention to detail and strong organizational skills.
- Ability to adjust schedule, as needed, to meet global business needs
Preferred qualifications, capabilities and skills
- Experience in process improvement methodologies is a plus.
- You have the ability to work collaboratively and support change across the organization.
- You have proven experience in process improvement methodologies.
- You can manage multiple priorities in a fast-paced environment and deliver results timely.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
