Leads emergency recovery for critical telecom network outages, providing technical leadership, multidomain fault isolation, troubleshooting, recovery strategy execution, root cause analysis, and customer and executive communications. Develops recovery plans, playbooks, troubleshooting frameworks, and technical recommendations while coordinating task forces, emergency review boards, and support organizations. Requires extensive 5G Core, EPC, IMS, CNIS, and CCD experience, plus flexibility for 24/7 shift work.
Join our Team
About this opportunity:
We are seeking an Emergency Recovery Architect to join our Global Emergency Handling (GEH) team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.
What you will do:
Emergency handling support for critical customer emergency.
Technical leadership during network outages.
End-to-end fault isolation across multi-domain and multi-vendor solutions.
Recovery strategy definition and execution.
Multidomain troubleshooting and investigation.
Data-driven analysis using logs, traces, alarms, and observability tools.
Technical recommendations and recovery plans.
Task Force and BCs technical support.
Emergency status updates and periodic reports.
Executive management updates during major outages.
Customer communication support during emergency events.
Root Cause Analysis (RCA) support & Root Cause Analysis (RCA).
Lead Emergency Review Boards (ERB) discussions.
Technical presentation for ERC and other support organizations.
Knowledge management updates.
Recovery playbooks and troubleshooting frameworks.
Support/Participate in deployment of solutions for the assigned Projects/Assignments
The skills you bring:
Bachelor's degree in engineering required.
10+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in technologies (CNIS, CCD, 5GC, IMS etc.)
Effective Communication Skills and Problem-Solving Skills
Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
Excellent Presentation, Interpersonal skills & Customer Handling Skills
Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
Candidate should be flexible working in the shifts 24*7.
Effective Leadership skills.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 790288
About this opportunity:
We are seeking an Emergency Recovery Architect to join our Global Emergency Handling (GEH) team. In this critical role, you will be responsible for ensuring effective fault isolation and rapid service restoration during multi-domain network and product outage situations. You will lead the technical management of emergency and business-critical incidents, perform end-to-end network troubleshooting, and drive collaboration across all engaged teams to ensure a coordinated and efficient investigation, recovery, and resolution process.
What you will do:
Emergency handling support for critical customer emergency.
Technical leadership during network outages.
End-to-end fault isolation across multi-domain and multi-vendor solutions.
Recovery strategy definition and execution.
Multidomain troubleshooting and investigation.
Data-driven analysis using logs, traces, alarms, and observability tools.
Technical recommendations and recovery plans.
Task Force and BCs technical support.
Emergency status updates and periodic reports.
Executive management updates during major outages.
Customer communication support during emergency events.
Root Cause Analysis (RCA) support & Root Cause Analysis (RCA).
Lead Emergency Review Boards (ERB) discussions.
Technical presentation for ERC and other support organizations.
Knowledge management updates.
Recovery playbooks and troubleshooting frameworks.
Support/Participate in deployment of solutions for the assigned Projects/Assignments
The skills you bring:
Bachelor's degree in engineering required.
10+ years of experience in customer support/troubleshooting in Telecom network of a vendor and/or a service provider
At least 5 years of experience as a Solution Architect /Solution Integrator in Telecom Domain mainly in technologies (CNIS, CCD, 5GC, IMS etc.)
Effective Communication Skills and Problem-Solving Skills
Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
Excellent Presentation, Interpersonal skills & Customer Handling Skills
Customer Centric Skills (Culture)/Strategic/Creative/Innovative thinking.
Candidate should be flexible working in the shifts 24*7.
Effective Leadership skills.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 790288
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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