The Domain Support Specialist monitors Jeopardy Alerts, assists engineers with fault management, leads team interactions, and manages network performance analysis and reporting.
Join our Team
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
1) 2-4 years' hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tool's experienced will be preferred.
2) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
3) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
4) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
5) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
6) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
7) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
8) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
1) 2-4 years' hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tool's experienced will be preferred.
2) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
3) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
4) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
5) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
6) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
7) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
8) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Domain Support Specialist monitors and resolves alerts, assists engineers, manages tickets, leads team calls, and provides network reports. They analyze RAN KPIs and troubleshoot telecommunications issues while ensuring compliance with SLAs.
Top Skills:
2G3G4G5GGsmLinuxLteUnixWcdma
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves providing L2 support for Sandvine solutions, troubleshooting telecom protocols, managing incidents, and implementing traffic shaping strategies.
Top Skills:
Deep Packet InspectionDiameterDynatraceGxGyHelixLinuxPostgresRadiusRemedySandvineTcp DumpTelecom Packet CoreVerticaWireshark
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Domain Support Specialist provides technical support in RAN network operations, manages incidents, conducts preventive maintenance, and ensures service availability and performance based on SLAs.
Top Skills:
2G3G4G5GEricsson EnmGsmHuawei U2000LteNokia NetactOss/Nms ToolsRan Network OperationsWcdma
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
