Serve as technical authority across the project lifecycle to design, implement, and optimize automation-based service delivery. Lead recovery and restoration improvements, provide advanced troubleshooting and guidance to domain support teams, collaborate with automation and analytics to drive insights, and monitor performance trends to enable proactive remediation.
Join our Team
About This Opportunity:
Ericsson is seeking an accomplished Technical Authority Expert to join our Managed Services division, supporting the Ericsson Operations Engine initiative. In this pivotal role, you will leverage specialized domain expertise across the complete project lifecycle-from Create through Sustain to Evolve phases. You will serve as a strategic technical resource, driving innovation and operational excellence across our technology-driven transformation programs.
Key Responsibilities:
Design, develop, and optimize automation-based solutions with comprehensive troubleshooting and resolution capabilities
Lead recovery process improvements and implement best practices for service restoration
Provide advanced technical guidance to domain support and automated operations teams
Collaborate with automation and analytics teams to apply specialized domain knowledge and drive insights
Establish and refine automated Service Delivery methodologies to enhance operational efficiency
Monitor trends and performance patterns to anticipate service disruptions and enable proactive remediation
Required Expertise:
Ericsson Operations Engine and Mode of Operations
Automation frameworks and technologies
Advanced troubleshooting and problem-solving capabilities
Network performance optimization and analysis
End-to-end customer experience management
Network virtualization technologies
Problem and incident management
Telecom domain knowledge and best practices
Ericsson Customer Experience Assurance (CEA) competencies
Service Request Fulfillment (OMS) processes
MS TOP platform experience
System administration
Data security principles and practices
Qualifications
4-9 years of progressive experience in Telecom and IT domains
Demonstrated expertise in technical leadership and solution architecture
Strong analytical and communication skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 788920
About This Opportunity:
Ericsson is seeking an accomplished Technical Authority Expert to join our Managed Services division, supporting the Ericsson Operations Engine initiative. In this pivotal role, you will leverage specialized domain expertise across the complete project lifecycle-from Create through Sustain to Evolve phases. You will serve as a strategic technical resource, driving innovation and operational excellence across our technology-driven transformation programs.
Key Responsibilities:
Design, develop, and optimize automation-based solutions with comprehensive troubleshooting and resolution capabilities
Lead recovery process improvements and implement best practices for service restoration
Provide advanced technical guidance to domain support and automated operations teams
Collaborate with automation and analytics teams to apply specialized domain knowledge and drive insights
Establish and refine automated Service Delivery methodologies to enhance operational efficiency
Monitor trends and performance patterns to anticipate service disruptions and enable proactive remediation
Required Expertise:
Ericsson Operations Engine and Mode of Operations
Automation frameworks and technologies
Advanced troubleshooting and problem-solving capabilities
Network performance optimization and analysis
End-to-end customer experience management
Network virtualization technologies
Problem and incident management
Telecom domain knowledge and best practices
Ericsson Customer Experience Assurance (CEA) competencies
Service Request Fulfillment (OMS) processes
MS TOP platform experience
System administration
Data security principles and practices
Qualifications
4-9 years of progressive experience in Telecom and IT domains
Demonstrated expertise in technical leadership and solution architecture
Strong analytical and communication skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 788920
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
Planned smart‑green New Town with wide roads, parks and malls, minutes from the airport and close to Salt Lake’s IT hub. Eco Park and business parks like Ecospace add leisure and convenience for families and professionals.
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
