Provide 2nd-line 24x7 technical support for microwave transmission systems (Ericsson Mini-link 6300/6600/TN AMM), perform troubleshooting, software upgrades, QoS and Ethernet alarm resolution, ticketing, SLA-driven incident handling, preventive NMS activities, reporting and RCA, and customer communication via phone and email.
Join our Team
About this opportunity
We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
You will bring
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 785714
About this opportunity
We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
- Will Work in a 24 X 7 Environment.
- Will support the customer over email as well as phone.
- Sound knowledge of Microwave Technology
- Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
- Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.
- SO-EM/ENM hands on experience
- Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series
- QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series
- Ethernet alarms and parameters with their troubleshooting process
- Raise and update the tickets in in tool for all the issues handled / worked upon.
- Will have to report the daily issues handled / escalated in the form of daily shift reports.
- Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
- Good knowledge over SLA/WLA
- Good in preventive activities with available performance report from Microwave NMS
- Good in customer handling and RCA identification
You will bring
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- 5-10 years of hands-on experience on 2nd Level Engineer- functional role.
- Good Technical Knowledge of the Microwave Technology preferably 6K series.
- Transmission or ENM experience preferred.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 785714
Ericsson Kolkata, West Bengal, IND Office
Ericsson Kolkata Hub Office
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