Job Description
Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.
As an Account Specialist within Global Card Operations, you will answer and resolve calls/ inquiries from internal/external sources that relates to Post Deposit Events (chargebacks, retrievals and adjustment, etc.). Ensure timely follow-up on merchant/card issuer inquiries 100% of the time. Research and work incoming chargebacks from work queue. Analyze disputes and other exceptions; follow defined procedures accurately to take appropriate actions within strict deadlines.
Job Responsibilities
- Work Chargeback cases within strict timeframes; failing to do so could potentially result in the financial liability or reputational risk for the business and company
- Have high analytical ability given the direct impact to the merchant experience and merchant retention
- Research any errors such as duplicate, voided, partial or incomplete statuses on various systems as needed
- Educate the merchant on the Payment Brand and Debit Network Rules and assist in resolving disputes
- Liaise with other areas of the organization, card issuing banks and merchants, in order to provide timely resolution to merchant inquiries.
- Interface with several internal departments on a regular basis (e.g. Account Management, IT, Accounting, Product & Project Management, Leadership & Development and Help Desk)
Required qualifications, capabilities and skills
- Critical thinking and ability to exercise independent judgment
- Take ownership of each customer while empathizing and prioritizing customer needs
- Required to abide by all applicable regulatory and department practices and procedures
- Must be able to multi-task and be self-directed
- Flexible, easily adaptable
- Ability to provide professional and interpersonal communication when interacting with others
- Self-motivated, works well with minimal supervision, & performs well in a team environment.
- Strong knowledge of payment processing industry and related procedures and products
- Completed at least 2 years in college or 2-year vocational/certificate course
- Must be willing to work overnight & shifting schedule
Preferred qualification includes college/university diploma/degree.
- Minimum of 2 years of payment industry experience. Certified on the majority of the Help Desk calls types: Statements, Billing, Risk, Collections, VeriFone, Ingenico, VAR, ROL, etc.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
