Director Product Quality Engineering

Job Title: Director Principal Quality Engineering

Job Location: Pune, India

Job summary: HiLabs is a dynamic and innovative tech company based in Pune, India, with a passion for delivering cutting-edge digital solutions to our clients. We are looking for a highly motivated QA tester with strong UI testing experience to join our team. If you're passionate about it.

Responsibilities:

• Lead the design and implementation of test plans across functional, regression, performance, scalability, and AI/ML testing; oversee automated test frameworks and CI/CD integrations.
• Ensure robust validation of AI/ML models used in clinical or scientific applications, including bias detection, reproducibility, and performance benchmarking.
• Promote QA best practices and foster a culture of quality across engineering, product, and operations teams.
• Collaborate with cross-functional stakeholders to embed quality throughout the PDLC and SDLC, and define quality requirements, validation strategies, and testing timelines.
• Maintain and apply Quality Systems to ensure compliance with specifications, regulatory standards, and internal policies.
• Act as a liaison between QA and other functional teams to align operational and quality objectives.
• Provide strategic QA input for new projects, product development, R&D initiatives and technology transfer.
• Manage multiple QA members, including performance evaluations, coaching, training, mentoring, and career development.
• Communicate quality goals, metrics, risks, and system performance to executive leadership.
• Monitor and report on quality metrics, release readiness, and risk assessments.
• Oversee validation programs, including planning, execution, and documentation of process and equipment validations.
• Drive continuous improvement initiatives and implement cost-effective quality enhancements.
• Evaluate and select QA tools, automation frameworks, and technologies; review and approve test strategies, validation protocols, and quality documentation.
• Stay informed on emerging trends in quality assurance, compliance, and testing technologies.

Desired Profile:  

• Bachelor’s degree related field and a minimum of 10 years of relevant work experience in computer Science, Engineering, cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions.
• 12+ years of experience in software QA
• Minimum 5 years of experience in managing teams.
• 6-8 years of experience working in a customer-facing role and leading projects.
• Deep understanding of SaaS architecture, cloud platforms (e.g., AWS), and agile development methodologies.
• Proven experience with:
• Regression and performance testing
• AI/ML model validation
• Test automation frameworks
• CI/CD pipeline integration and optimization
• Proven executive leadership with a strategic mindset and a strong focus on stakeholder engagement, customer satisfaction, and vendor relationship management.
• Exceptional communication skills—both written and verbal—with demonstrated ability to present clear, persuasive, and well-organized information to diverse audiences.
• Skilled in developing and delivering compelling business proposals and business cases, both orally and in writing.
• Experienced in quality management systems (QMS) and maintaining audit readiness across operations.
• Strong analytical and problem-solving abilities, with a solid understanding of metrics to forecast and manage project cost, schedule, effort, and quality.

Adept at leading change by establishing effective structures and processes to ensure smooth and successful implementation.

• Scale: 300%+ growth since 2021, $39M Series B backed, and trusted by 5 of the top 10 U.S. health plans.
• Impact: Our work is featured in JAMA, KLAS, and Inc. 5000, with real-world reach and recognition.
• Talent: A global team from top institutions—Yale, Harvard, Duke, Georgia Tech, and the IITs—united by ownership, innovation, and a passion for solving meaningful problems.