Digital Technology Operations Manager

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

In this role, you will have the opportunity to:

• Drive wing-to-wing global operations support for biopharma 4.0/5.0 Cytiva digital technologies, primarily OptiRun Connect(IoT) and other related technologies like OptiRun Assist(Beyond Trust-Remote Secure Access), Cytiva VR, Anipart(content management and distribution platform), Artificial Intelligence, Augmented/ Mix Reality and service workflow automation.
• Responsibilities include leading the team that supports complete life cycle management support for the above digital technologies (installation, break-fix, upgrade, security patching, decommissioning).
• Lead the team that supports Cytiva' s internal and external customers globally working in different time zones as per business needs (24x7 operations) as a part of PD initiatives.
• Own user management, User training, technical and process documentation, project management and new product introduction support for Cytiva digital initiatives.
• Lead remote monitoring and diagnosis operations for deployed customer base.
• Lead cross-functional collaboration with digital, RnD, and product management teams to deliver business objectives through the team.
• Drive daily management for digital technologies operational KPIs and bowlers, foster and practice DBS(Danaher Business System) culture to drive continuous improvement and growth.

The essential requirements of the job include:

• 2+ years' experience leading technical teams supporting biopharma 4.0/5.0 technologies.
• Sound knowledge and experience in advanced IT/Networking and firewall troubleshooting and remote connectivity.

• Proficient business communication skills, experience with budget forecasting, leading kaizen to drive improvements.
• Experience leading operational bowlers, new process implantation, and Process improvements and quality systems.
• Sound understanding of digital technologies and their application in the service/Biotechnology industry
• Working knowledge of service applications e.g service CRM (salesforce, ServiceMax), Product data management applications (Anipart, Magic), Jira, Veeva etc.

It would be a plus if you also possess previous experience in:

• Working knowledge of cloud (AwS/Azure) server management, security patch deployments and management.
• Experience working in IT/OT networking, DevOps environment. Knowledge of dockers, and containers will be advantageous
• DBS certification or practical experience with DBS tools
• Global leadership and Shift management
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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.