Job Description
Introductory marketing language
Are you in pursuit of a chance to join a high performing team that develops and implements engaging end-to-end learning solutions leveraging innovative technologies, and allows you to be part of an organization empowering you to cultivate your career? If this sounds like what you're looking for, this Digital Learning Designer might be the right role for you.
Job summary
As an experienced Digital Learning Designer (Learning Lead 2) within the Learning organization supporting various Chase Consumer and Community Banking Operations groups, you will work to recommend, create, and implement digital learning solutions that help these lines of business meet or beat their goals. Critical aspects of the role require you to be equipped with strong capabilities to:
- primarily design and develop digital learning solutions; scope, implement, evaluate, and manage learning development projects
- work on complex training projects, sometimes multiple projects concurrently
- identify ways to innovate and drive learning retention and mentor junior members of the team
- manage a design project lifecycle end-to-end: receive a project request, help determine modality, create the design strategy and digital learning solutions, validate the course on a Learning Management System (LMS), and address learner feedback
- also potentially invest a significant amount of time editing and enhancing existing programs, especially new hire training
Job responsibilities
Project Management / Needs Analysis
- Partner with project sponsor, management and Subject Matter Experts (SMEs) to understand needs, make recommendations, and develop a learning solution(s) that continuously improves employee performance
- Apply agile methodologies and manage all aspects of training projects through the learning design process, and ensure all training materials are properly reviewed and approved by required business partners
- Regularly communicate project status to all involved parties and escalate appropriately; and hold SMEs / others accountable for content deliverables, review and approval deadlines
Design
- Identify and develop innovative, impactful solutions for large, complex projects that address requirements, improve learner outcomes and deliver measurable results to the business
- Employ design thinking, digital design and agile development processes to create and implement learning products consistent with adult learning theory that effectively convey key information, ensure maximum learner retention, and achieve learning objectives
- Effectively use current training technology tools and software (e.g., Storyline, Adobe Premier Pro, Camtasia, etc.) focusing on both quality and speed-to-market, as well as enhancing and maintaining existing learning materials
Evaluation
- Based on Kirkpatrick's levels of evaluation, measure the effectiveness of the training solution by analyzing learner feedback and testing data, addressing gaps as needed, summarizing findings, and share results / impacts with key stakeholders
Teamwork / Culture
- Collaborate with peers and other professionals in Learning organization to execute priority initiatives, improve / assess the effectiveness of training content, identify efficiencies, opportunities to leverage content, design approach, best practices, and innovation
- Display a growth mindset by embracing new training technologies and approaches with emphasis on "digital first" design that leads to effective and efficient learning solutions
- Partner with other professionals in the Learning organization work groups to execute priority initiatives, and improve / assess the effectiveness of training content
- Appropriately follow team procedures, and demonstrate adaptability, be coachable and open to giving / receiving feedback
Required qualifications, capabilities, and skills
- Expertise in advanced learning development, video, audio, and graphic tools
- Knowledge of Learning Management System (LMS), course publishing, SCORM and AICC, eLearning taxonomy and the basics of Internet technology
- Strong consulting, negotiation, and influence skills
- Strong organizational and time management skills
- Strong self-awareness and sense of accountability
- Strong analytical and questioning skills
- Proven accomplishment in building relationships with customers and internal clients
- Able to synthesize and distill large amounts of information into key messages
Preferred qualifications, capabilities, and skills
- Bachelor's degree in learning and development, instructional design, educational technology or similar degree
- 5 years of experience in designing, developing, and implementing instructional design solutions
- 5 years of experience identifying root cause, performance gaps, recommending non-training solutions
- Some exposure to developing for mobile devices, HTML5, JavaScript and other client-side languages would be helpful and not required
- Financial services industry experience
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
