Digital HR Analyst

Position Title: Digital HR Analyst
Position Type: Regular - Full-Time
Requisition ID: 41957
Role Overview
The Digital HR Analyst supports the design, configuration, testing, and optimization of HR technology systems whether through hands on implementation or strong business partnering with Technology resources. This role focuses on system functionality, access governance, elevated troubleshooting, and continuous enhancement.
This role is ideal for someone with strong hands-on HR technology experience, playing a larger role in system configuration of HR processes, can communicate strongly to ensure HR needs translate into sound system logic and influence design, enjoys working cross functionally and has strong project management skills.
Key Responsibilities.
Driving Technology Advancement

• Appropriately solve HR problems with sustainable technical solutions in line with HR strategy, proactively managing impacts across systems, people and process.
• Configure and maintain HR systems according to requirements, updating settings, foundational data, workflows and security roles with precision.
• Serve as a key escalation point for complex system issues, partnering with IT and vendors to troubleshoot and resolve root causes.
• Own the full UAT lifecycle for their enhancements, including test script development, tester coordination, and validation that system updates support accurate and efficient business processes. Documents results, mitigates risks before deployment, identifies change impacts requiring communication or training, and surfaces process gaps to guide future enhancements.
• Identify opportunities for automation in HR processes and helps design and test workflow logic.
• Support system releases to ensure smooth deployment of mandatory and optional changes; identifying and mitigating impacts, sharing recommendations, and assisting with change management efforts,

Access Management

• Configure role-based access structures approved via governance or partners with necessary resources to do so, defining permission logic in line with the role.
• Partner with IT to align HR systems with enterprise security standards.

User Enablement

• Keep clear and consistent technical documentation, job aids and user guides updated, ensuring relevance and health of HR technology content.
• Contributing content to, and answering questions from, Digital Training initiatives to support HR staff in interacting with our technology.

Cross Functional Collaboration

• Provide expert input on system capabilities, constraints, and configuration options related to prioritized strategic initiatives.
• Facilitate working sessions to gather requirements, validate designs, and resolve issues where required.
• Represent HR in digital or process improvement initiatives as a subject matter contributor.

Qualifications
Required

• 3-5 years of hands-on HR Technology or business analyst experience.
• Certification in one or more of our key HR platforms (Time and attendance platform (UKG Workforce Pro is Preferred) and ServiceNow, Phenom, SuccessFactors).
• Strong understanding of HR processes (employee lifecycle, onboarding, timekeeping, talent management, performance, etc.)
• Proven ability to identify and manage change impacts of technology redesign.
• Strong ability to analyze issues, conduct root cause analysis and provide technically sound and sustainable solutions to problems, proactively mitigating impacts.
• Strong communication skills and ability to work with cross functional teams.
• Analytical mindset with attention to detail.
• Enhancement coordination from facilitating requirement building for large process areas, design blueprinting, configuration, unit testing, user acceptance testing, change, deployment, operationalization.

Nice to Have

• Experience working in an agile manner, i.e. sprint-based execution.
• Experience using Agile tools to track work.

What Success Looks Like

• System changes deployed smoothly with fewer defects and minimal post-release issues because validation is thorough and aligned with business processes.
• Recurring issues trend downward because root causes are being addressed.
• UAT cycles run efficiently, with clear scripts, coordinated testers, and well documented results. Defects are caught early, reducing rework and preventing production disruptions.
• Adoption improves because systems are configured to meet broad business problems, have sustainable solutions the support HR processes, there are fewer process breakdowns and increased user experience.
• SOPs, test scripts and configuration notes are current, reducing knowledge gaps, streamlining project discovery and operations are more predictable/scalable.
• You are recognized as a trusted problem solver and reliable partner who understands both HR processes and technology.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Information Technology
Division: Global Human Resources
Department: Digital HR Operations
Location(s): IN - India : Haryana : Gurgaon
Company: McCain Foods(India) P Ltd