What's the role?
As a System Engineering Manager in Professional Services - Global Solution Engineering team you will lead a team of Systems/DevOps engineers, ensuring the seamless delivery of infrastructure support for customer-facing services. Reporting to the Director of Engineering, you'll drive team performance, champion DevOps and Agile practices, and collaborate with cross-functional teams to implement secure, high-availability solutions. This role combines leadership, operational excellence, and strategic planning to optimize system performance, ensure compliance, and foster a culture of continuous improvement. Also you will:
- Lead the System Engineering team responsible for onboarding services and providing infrastructure operational support for multiple customer-facing services.
- Act as the stand-in for the Head of System Engineering and serve as the escalation point for on-call duties.
- Champion Agile methodologies, driving transformation and continuous improvement within the team.
- Collaborate with development teams to understand requirements, plan tasks, and ensure successful execution by the Systems Engineering team.
- Collaborate closely with stakeholders, such as project managers, internal teams, and third parties, to understand service and project roadmaps.
- Oversee service support, focusing on minimizing service disruptions, managing incidents, implementing application-level monitoring, service capacity planning, forecasting, business continuity planning, and ensuring security compliance.
- Ensure effective resource planning to support service onboarding and provide 24/7 on-call support.
- Drive cost optimization efforts on service infrastructure, delivering enhanced operational efficiency and measurable cost reductions.
- Establish, monitor, and report team KPIs to measure operational excellence, including quality and timeliness of root cause analyses, requests for change (RFCs), incident responses, and resolutions.
- Ensure adherence to operational processes, maintaining auditability and compliance with industry standards like ISO 9001:2015, ASPICE, and others.
Who are you?
You are someone who carries the following qualifications, skills and abilities.
- Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
- 10+ years of experience in a software engineering or operations role, with 5+ years in DevOps, Release Management, Service Management, or Operations.
- Excellent knowledge of DevOps concepts, techniques, and technologies, with real-world experience in designing and developing CI/CD pipelines.
- Experience in Project Management and People Management.
- Experience working with geographically distributed teams.
- Strong leadership skills with the ability to develop, coach, and mentor teams, fostering creativity, collaboration, and a continuous learning and growth mindset.
- Hands-on experience with CI/CD methodologies and tools (e.g., Jenkins, GitLab, GoCD, Git/Gerrit, Docker, AWS, CloudWatch, Grafana, Splunk, etc.).
- Proven experience working with various customers.
What we offer?
We offer an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company's strategic goals and the freedom to decide how to perform your work. We will support you in delivering your day to day tasks and achieving your personal goals and developing your skills. Personal development is highly encouraged at HERE. You can take different courses and training at our online University and join cross-functional team projects within our Talent Platform.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change. Join us. Learn more about us. Watch video
In this role you will be part of in Professional Services - Global Solution Engineering team , which is responsible for delivering and operating embedded and backend customer solutions across their entire lifecycle for multiple industries including Automotive, Transport and Logistics and Public Sector. These solutions are being used by by millions of users day to day.
