Deal Desk Analyst

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We are looking for a Deal Desk Analyst to join our growing team and support our Revenue Operations team, specifically focusing on our messaging and WhatsApp products, where pricing and vendor negotiations are crucial to success.

As a Deal Desk Analyst, you will play a key role in supporting our Rev Ops team to enhance profitability and optimise deal execution, primarily within the messaging and WhatsApp product lines. You will manage pricing checks, work with vendors to negotiate special pricing, and collaborate closely with the sales team. Your negotiation skills and expertise in vendor and pricing management will be vital in maintaining a seamless process from quoting to deal closure.

Responsibilities:

Support Rev Ops team to drive profits

Conduct pricing checks and engage in vendor negotiations to secure special pricing.

Collaborate with sales teams and vendors as key stakeholders in the process.

Provide expertise and guidance on pricing, deal structuring, and contract terms.

Ensure compliance with internal booking policies and external regulations.

Drive process enhancements to improve team scalability and efficiency.

Assist in onboarding new sales reps and providing training on quoting tools and CRM systems.

Monitor key metrics related to pricing performance and deal closure rates.

Qualifications

2-8 years of experience in deal desk operations, pricing, or related areas.

Strong negotiation and people skills with a proven track record of vendor management.

Familiarity with CRM systems and quoting tools.

Experience with messaging and WhatsApp products is a plus.

Exceptional organizational skills and attention to detail.

Ability to work cross-functionally and manage multiple stakeholders.

Comfortable in a fast-paced environment, capable of managing tight deadlines.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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