Map, analyze, and optimize customer journeys across all touchpoints. Collaborate with Product, Marketing, Customer Experience, and Engineering to design cohesive experiences. Use Adobe Journey Optimizer, Adobe Experience Manager, and Customer Journey Analytics to measure outcomes and drive process improvements. Follow company policies and adapt to changing assignments and locations as required.
Requisition Number: 2359805
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Journey Orchestrator will be responsible for mapping, analyzing, and optimizing the customer journey across all touchpoints. This individual will collaborate closely with cross-functional teams including Product, Marketing, Customer Experience and Engineering to ensure a cohesive and impactful experience for all users. The ideal candidate is a strategic thinker with a passion for customer-centricity, process improvement, and measurable business outcomes.
Primary Responsibility:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Journey Orchestrator will be responsible for mapping, analyzing, and optimizing the customer journey across all touchpoints. This individual will collaborate closely with cross-functional teams including Product, Marketing, Customer Experience and Engineering to ensure a cohesive and impactful experience for all users. The ideal candidate is a strategic thinker with a passion for customer-centricity, process improvement, and measurable business outcomes.
Primary Responsibility:
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- Hands on experience on Adobe Journey Optimizer
- Adobe Experience Manager
- Customer Journey Analytics
Preferred Qualification:
- Experience in Adobe Market
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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