Manage APAC customs and compliance operations for pharmaceutical imports and exports, including customs audits, duty payments, regulatory adherence, risk mitigation, broker and authority coordination, and process improvement. Oversee compliance with local regulations, Pfizer policies, GDP/GMP standards, and health authority requirements while monitoring performance, resolving escalations, and standardizing customs processes across the region.
ROLE SUMMARY
As the Customs & Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring Imports and Exports of shipments are executed adhering to Customs Regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region including India. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives import/export process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.
ROLE RESPONSIBILITIES
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Logistics & Supply Chain Mgmt
As the Customs & Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring Imports and Exports of shipments are executed adhering to Customs Regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region including India. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives import/export process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.
ROLE RESPONSIBILITIES
- Ensure customs compliance with local laws, customs regulations, and regulatory requirements across APAC.
- Manage import/export process including Drug Testing/sampling as required by local Authorities, and import duty payment process for importation into India and other APAC countries as assigned.
- Manage customs risks by identifying customs compliance gaps, operational vulnerabilities, and implementing corrective actions to mitigate any non-compliance risks.
- Prevent customs penalties and violations through accurate customs administration and oversight.
- Liaise with Internal Stakeholders, Customs Brokers and Customs Authorities on customs-related matters, customs audits and escalations.
- Drive continuous improvement initiatives to strengthen compliance controls and customs processes.
- Ensure adherence to Pfizer SOPs, work instructions, and corporate values in all customs operations.
- Monitor customs performance and reporting, ensuring issues are identified, escalated, and addressed in a timely manner.
- Maintain processes that are compliance with GDP/GMP and local regulatory requirements to support the lawful movement of pharmaceutical products across the globe.
- Represent the region in global and regional forums;
- Given the nature of the role, calls outside of standard office hours may be required.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6-10 years' relevant work experience
- Strong knowledge on Customs Compliance operations and processes
- Direct involvement in managing Customs Audits
- Knowledge on Supply Chain and Logistics
- Proficient in English (both verbal and writing) and other languages are a benefit
- Experience in managing complex issues independently and drive solutions to the problems with Stakeholders and cross-functional teams.
PREFERRED QUALIFICATIONS
- Pharmaceutical / Life science industry
- Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and PowerPoint)
- Profound knowledge of SAP or other ERP systems and other Data Analytic Tools.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Logistics & Supply Chain Mgmt
Similar Jobs at Pfizer
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Oversee clinical study execution, including startup and monitoring plans, country-level regulatory and ethics activities, clinical trial budgets, drug supply, protocol decisions, data collection, volunteer activities, and site issue resolution. Lead moderately complex projects, manage resources, support regulatory inspections, mentor colleagues, and partner with clinical research stakeholders to achieve study milestones and ensure scientifically robust evidence.
Top Skills:
ChatgptMicrosoft Copilot
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Manages and monitors investigator sites throughout clinical trials, from activation through closeout. Ensures patient safety, protocol compliance, data quality, regulatory adherence, recruitment progress, investigational product accountability, and timely resolution of site issues. Partners with study teams, investigators, vendors, and safety teams; supports audits, CAPA activities, database release, regulatory inspections, and risk mitigation. Mentors Clinical Research Associates and contributes to process improvement initiatives.
Top Skills:
Fda RegulationsIch/GcpTrial Master File
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads complex, cross-functional scientific learning projects for Medical Affairs. Develops curricula, e-learning, and blended learning programs; partners with medical, scientific, agency, and learning systems teams; manages multiple projects, timelines, budgets, and priorities; evaluates emerging e-learning technologies; and updates existing learning resources across therapeutic areas.
Top Skills:
Articulate StorylineDigital Learning TechnologyE-Learning Authoring ToolsLearning Management Systems
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
