Customer Support Manager

Posted 20 Days Ago
3 Locations
Remote
Mid level
Real Estate
The Role
Responsible for providing product support to clients in the automobile repair industry, delivering training to body shop advisors and managers, maintaining training records, developing reports, and ensuring continuous support and effective training. Involves travel to various locations and requires up-to-date knowledge of industry trends and technologies.
Summary Generated by Built In

XA group is looking for a professional with 4-8 years of experience in Automobile Bodyshop and repair industry.

Responsible for product support to our clients in Western Region (Gujrat, Maharashtra, Madhya Pradesh and Chhattisgarh)- India.

A training facilitator to create, organize and deliver training to the dealership officials, body shop advisors & managers on the software solutions provided. This job requires regular travel to the dealerships in the initial phase, later the frequency would decrease. The person would be responsible for:


1. Visiting to dealerships and providing physical or virtual trainings of our product. Keeping track of the training schedule, ensuring timely arrival at training sessions.

2. Developing regular reports to evidence training and improvement in training.

3. Maintaining records of attendance, feedback and materials. 

4. Creating materials for the training sessions. Measures training effectiveness based on usage validation and feedback.

5. Providing continuous support, Training facilitators must provide support for learners before, during, and after the training session.

6. Subject Matter Expertise: Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies related to the workshop topics.

7. Flexible & open to travel at multiple locations on day-to-day basis.

8. Local Language understanding. Multi-lingual would be an added advantage.

9. Open & flexible in adopting new software technologies & learning’s, thereby skilled to impart the same across the region.

10. Automobile background or experience of working in a body shop, would be an added advantage.

The Company
Berlin
156 Employees
On-site Workplace
Year Founded: 2015

What We Do

At Wunderflats, we provide secure and easy-to-use mid-term housing solutions. Our platform is perfect for tenants and landlords, allowing them to connect through our online marketplace and choose from a selection of fully furnished apartments. You'll have everything you need to make your next move a success! Wunderflats GmbH Address: Rosenstraße 16-17, 10178 Berlin, Germany Managing Directors: Jan Hase, Arkadi Jampolski Sitz der Gesellschaft: Berlin VAT DE300137841 HRB 164572 Zur Teilnahme an Streitschlichtungsverfahren vor einer Verbraucherschlichtungsstelle sind wir weder bereit noch verpflichtet

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