Similar Jobs
Software
The Customer Support Engineer will provide remote technical support for hosted and on-premise solutions, manage incidents, and improve customer experience through effective communication.
Top Skills:
AWSItil
Analytics
As a Senior Customer Support Engineer, deliver post-sales support and solutions, troubleshoot issues, and enhance the Knowledge Base while advocating for customer needs.
Top Skills:
ItilKafkaLinuxMicrostrategyPower BIPythonRdbmsSQLTableauTomcat
Software
Provide remote technical support to clients for both hosted and on-premise solutions, managing incidents, troubleshooting issues, and ensuring customer satisfaction.
Top Skills:
APIsAWSJavaKubernetesLinuxSQL
About Telesign:
Telesign is a global leader in communication and authentication services, providing innovative solutions to secure and streamline online experiences for businesses and individuals. Our cutting-edge technologies empower organizations to protect their users and enhance engagement through robust communication channels.
Key Responsibilities:
- Identify, clarify and resolve customer requirements and specific customer impacting problems.
- Provide professional, useful and complete advice and responses to our customers
- Learn, apply, and articulate Telesign’s products, services and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes
- Drive increased customer satisfaction by exceeding expectations
- Provide responsive support in line with company service levels and proper handling.
- Maintain accurate account information and settings in proprietary systems
- Track and handle issues/alerts and do follow-ups with all stakeholders until the issue has been resolved
- Maintain and expand technical knowledge across Telesign products and services, tools, and processes
- Contribute to technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization
Essential Requirements:
- 2-3 years’ experience in customer facing role
- Minimum High-school level of education
- Fluent English, excellent verbal and written
- Fast Learner
- High level of responsibility
- Team orientated
- Strong problem-solving skills and analytical skills; logical and critical thinking
- Strong Customer care and focus
- Positive attitude and results-driven motivation
- Ability to translate technical knowledge and concepts to non-technical people
- Strong ability to prioritize and multi-task in a fast-paced environment
- Attention to detail
- MS Office package - relevant knowledge
- Ability to work in shifts (24/7 shift schedule)
Preferred Qualifications (Will be treated as an advantage)
- Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python.
- Familiarity with Salesforce ticketing systems (” Service cloud”), Atlassian tools (JIRA, Status Page), ”Kibana”, ”Grafana”, “Confluence
- Telecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem)
What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
