Provides customer support for an e-commerce project through email and chat. Responsibilities include responding to inquiries, resolving product and service issues, maintaining accurate and professional communication, and collaborating with teams to achieve customer satisfaction. The role is open to freshers and candidates with up to one year of experience, with transport, incentives, insurance, and promotion opportunities available.
Blended process opening for Customer support role in a leading MNC BPS in kolkata location
- Job Title: Blended Process (Semi voice)
- Company Location: Kolkata
- Job Type: Full-Time
- Salary:
- Fresher: ₹15,000 in-hand
- Experience (up to 1 year): ₹20,000 CTC
- Job Overview:
- A leading MNC is seeking candidates for a Non-Voice Blended Process for the E Commerce Project. This role offers an exciting opportunity in a fast-paced environment and welcomes applications from both undergraduate and graduate candidates. A VERSANT score of 40 or above is preferred.
- Key Responsibilities:
- Responding to customer inquiries, concerns, and requests through email and chat support. Providing excellent non-voice customer service in a timely manner. Ensuring high levels of accuracy and professionalism in communication. Resolving customer queries related to products and services. Collaborating with the team to achieve customer satisfaction and business objectives.
- Required Skills & Qualifications:
- Mandatory VERSANT score of 40+.
- Undergraduate/Graduate (UG/Grad) candidates are eligible to apply.
- Good communication skills.
Looking for immediate joiners
Benefits
- Transport facility available
- Incentives and allowances
- PF/Medical insurance
- IJP-Internal job promotion
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
