SciPlay seeks a Customer Service Representative with 2-5 years of experience in gaming. Responsibilities include email/chat support, resolving technical issues, and product knowledge expansion.
SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.
SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!
Position Summary
Total years of work exp: 2-5 years
Preferred from Gaming companies
Support Type: Email / Chat
- Strong verbal and written communication skills.
- Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
- Resolving conflicts and interpersonal skills
- Quality focus
- Working knowledge of Microsoft office products
- Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
- The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
- Basic web and server coding preferred but not required
- Casino/slot gaming experience and expertise
- Strong problem solving skills
Top Skills
MS Office
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
