Kotak Mahindra Bank
Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit
Be an Early Applicant
Manage retail loan collections and asset recovery portfolios, including delinquent account follow-up, repossessions, asset sales, agency coordination, field recovery support, team guidance, and legal or regulatory compliance. Analyze collection performance, implement corrective actions, coordinate legal proceedings, and ensure documentation follows bank policies and applicable regulations.
We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.
ResponsibilitiesCollections Management:
Monitor and maintain collection efficiency across assigned portfolios.
Ensure timely follow-ups and resolution of delinquent accounts.
Analyze collection trends and implement corrective actions.
Repossession & Recovery:
Manage repossession activities in coordination with repossession agents.
Oversee the sale of repossessed assets to maximize recovery.
Ensure compliance with legal and regulatory requirements during repossession.
Agency & Field Coordination:
Liaise with external collection agencies and field executives.
Provide training and guidance to the collections team.
Conduct field visits when necessary to support recovery efforts.
Legal & Compliance:
Coordinate with legal teams for initiating and following up on legal actions.
Ensure all documentation and processes are in line with bank policies and regulatory norms.
Kotak Mahindra Bank Dharamātālā, Paschim Banngaal, IND Office
Dharamātālā, India
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