Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a highly skilled and motivated Team Lead – AWS Connect Developer to lead a team of developers responsible for building and supporting cloud-based contact center solutions using Amazon Connect and its associated AWS services. The ideal candidate will have deep technical expertise in AWS Connect and surrounding AWS ecosystem, proven leadership capabilities, and a strong understanding of call center flows, telephony integrations, and conversational AI (Lex, Lambda, Kendra, Bedrock).
Experience - 5–9 years with Minimum 5 year(s) of experience is required
Must have skills - AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center
Good to have skills - AWS Lambda and Lex bots, Amazon Connect
Project Role Description - Leads a team of developers, owns delivery of technical modules, mentors junior engineers, and collaborates across functions to ensure high-quality, scalable solutions
Educational Qualification - Bachelor s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.
Roles & Responsibilities:
Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities
Work on creating Cloud transformation approach for contact center transformations
Work along with Solution Architects for architecting cloud contact center technology with AWS platform
Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect
Work on innovative assets, proof of concept, sales demos for AWS cloud contact center
Support AWS offering leads in responding to RFIs and RFPs
Bring your best skills forward to excel at the role:
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on AWS contact center relevant services.
Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
Excellent communications skills
Ability to develop requirements based on leadership input
Ability to work effectively in a remote, virtual, global environment
Ability to take new challenges and to be a passionate learner
Professional & Technical Skills:
5+ years hands-on experience with Amazon Connect, AWS Lambda, and Lex V2.
Experience designing complex contact flows, voice bots, and third-party integrations.
Proficiency in JavaScript/Node.js or Python for backend logic and Lambda authoring.
Strong knowledge of cloud-native patterns, IAM roles/policies, S3, and serverless architecture.
Experience leading teams in Agile/Scrum environments with ownership of sprint deliverables.Strong documentation, reporting, and analytical skills
Strong analytical and problem-solving skills.
Excellent communication skills to interact with cross-functional stakeholders and leadership.
A continuous learner who stays updated with emerging AWS technologies.
Ability to manage deadlines and drive high team morale in a fast-paced environment.
- Mandatory Skills:
1. AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center, Node Js/Python, Dynamo DB
- Good To Have Skills:
1. AWS Lambda and Lex bots, Amazon Connect, Cloud Watch Logs, SQS, Event Bridge, familiarity with Dev ops Tool.
Additional Information:
- 5–9 years with Minimum 5 year(s) of experience is required
- AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center
- AWS Lambda and Lex bots, Amazon Connect
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.