Leads the design, development, configuration, and implementation of cloud-based contact center applications. Serves as the primary technical contact, gathers requirements, troubleshoots integrations, manages delivery priorities, improves application performance, and supports junior team members. The role requires independent execution, stakeholder collaboration, and subject matter expertise in cloud contact center technologies.
Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of applications tailored to specific requirements. This role requires taking ownership of the project s technical aspects and serving as the main liaison for all application-related activities. The position demands close collaboration with various stakeholders to ensure that solutions are effectively implemented and aligned with project goals, while continuously monitoring progress and addressing any challenges that arise throughout the development lifecycle.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze requirements for application development.
- Ensure timely delivery of high-quality software solutions by managing tasks and priorities effectively.
- Assist junior team members by providing guidance and support to foster their professional growth.
- Continuously evaluate and improve existing applications to enhance performance and user experience.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Strong knowledge of cloud-based contact center technologies and platforms.
- Experience in application design, development, and configuration within cloud environments.
- Ability to troubleshoot and resolve technical issues related to contact center implementations.
- Familiarity with integration of contact center solutions with other enterprise systems.
- Excellent problem-solving skills and attention to detail in software engineering tasks.
Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the design, development, and configuration of applications tailored to specific requirements. This role requires taking ownership of the project s technical aspects and serving as the main liaison for all application-related activities. The position demands close collaboration with various stakeholders to ensure that solutions are effectively implemented and aligned with project goals, while continuously monitoring progress and addressing any challenges that arise throughout the development lifecycle.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze requirements for application development.
- Ensure timely delivery of high-quality software solutions by managing tasks and priorities effectively.
- Assist junior team members by providing guidance and support to foster their professional growth.
- Continuously evaluate and improve existing applications to enhance performance and user experience.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Strong knowledge of cloud-based contact center technologies and platforms.
- Experience in application design, development, and configuration within cloud environments.
- Ability to troubleshoot and resolve technical issues related to contact center implementations.
- Familiarity with integration of contact center solutions with other enterprise systems.
- Excellent problem-solving skills and attention to detail in software engineering tasks.
Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Kolkata, West Bengal, IND Office
Unitech Hi-Tech Structures Limited (It/Ites Sez), Block No. Dh Plot. DH1, DH2, DH3, next to Gate No:3, Action Area I, Rajarhat, Kolkata, West Bengal, India, 700156
Accenture Kolkata, West Bengal, IND Office
Kolkata, West Bengal, India
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
