Leads the design, development, configuration, and implementation of ServiceNow applications focused on IT Operations Management. Acts as a subject-matter expert and primary stakeholder contact, coordinates cross-functional teams, resolves complex technical issues, makes team decisions, applies software and IT operations best practices, and mentors junior engineers.
Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the initiative to design, develop, and configure software applications tailored to meet project requirements. This role serves as the main liaison for coordinating efforts across various teams, ensuring that application solutions align with organizational goals. The position demands proactive engagement in problem-solving and continuous collaboration to drive the successful delivery of software products, while maintaining clear communication channels with stakeholders and team members throughout the development lifecycle.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the implementation of best practices to enhance team productivity and software quality.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional efforts to ensure alignment of project objectives and timelines.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
- Strong knowledge of application design and configuration within ServiceNow platforms.
- Experience in managing and integrating IT operations workflows and processes.
- Ability to troubleshoot and resolve complex technical issues related to IT operations management.
- Familiarity with automation and orchestration tools to optimize IT service delivery.
- Excellent communication skills to facilitate collaboration across diverse teams.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves leading the initiative to design, develop, and configure software applications tailored to meet project requirements. This role serves as the main liaison for coordinating efforts across various teams, ensuring that application solutions align with organizational goals. The position demands proactive engagement in problem-solving and continuous collaboration to drive the successful delivery of software products, while maintaining clear communication channels with stakeholders and team members throughout the development lifecycle.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Oversee the implementation of best practices to enhance team productivity and software quality.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional efforts to ensure alignment of project objectives and timelines.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
- Strong knowledge of application design and configuration within ServiceNow platforms.
- Experience in managing and integrating IT operations workflows and processes.
- Ability to troubleshoot and resolve complex technical issues related to IT operations management.
- Familiarity with automation and orchestration tools to optimize IT service delivery.
- Excellent communication skills to facilitate collaboration across diverse teams.
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Operations Management.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Kolkata, West Bengal, IND Office
Unitech Hi-Tech Structures Limited (It/Ites Sez), Block No. Dh Plot. DH1, DH2, DH3, next to Gate No:3, Action Area I, Rajarhat, Kolkata, West Bengal, India, 700156
Accenture Kolkata, West Bengal, IND Office
Kolkata, West Bengal, India
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What you need to know about the Kolkata Tech Scene
When considering the industries shaping India's tech scene, gaming might not immediately come to mind. However, in the last decade, increased internet usage and greater access to mobile devices have catapulted the industry to new heights, with Kolkata-based companies like Virtualinfocom, Red Apple Technologies and Digitoonz, at the forefront, driving the design and animation of new gaming titles for players.
