Content Design Associate

Location: Hyderabad Location
About the Role
This role will be part of a central team that supports the consultation, implementation and sustainment of Customer Experience / Net Promoter Score (NPS) surveys for Wells Fargo customers & employees. The role will specifically be responsible for collaborating with Customer Experience team and business partners to ensure survey needs have been appropriately translated to meaningful requirements. Duties will include supporting consultation, implementation activities for survey design, access requests and creation of requirements for surveys, reporting, dashboards and testing. This role will also support/contribute to creating continuous improvements in the process. A combination of technical and business knowledge is beneficial. Previous CX survey creation experience, JIRA and agile experience will be helpful. This role will report to the Customer Experience leader.
Responsibilities

• Support Platform, Operations and Configuration Leads for onboarding surveys
• Configuring surveys, building the dashboards and launching the surveys
• Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful survey implementations
• Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance
• Works with Communication lead to ensure all process documentation is current and provide archiving support to Product Owner
• Accountable for driving as much standardization as possible across all implementations through continuous improvement activities
• Provide partner support for User Access and QA Testing, if needed
• Work closely and independently with partners (internal clients) and senior management stakeholders
• Lead, organize and participate in PAM/department-wide initiatives
• Engage with cross culture team members and stakeholders
• Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners

Required Qualifications :

• 6+ months of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Skills :

• Over 6+ months of experience in Project Management, Requirements Gathering and QA Testing
• Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, vlookup, Pivots etc.)
• Working independently and critical thinking skills
• Ensuring work conforms to standards and best practices
• Delivering work on time and within agreed upon scope, risk and quality parameters

• Agile Experience
• JIRA experience
• Medallia, Qualtrics or any other CX platform experience
• Knowledge of any data visualization tools such as Power BI / Tableau
• Experience designing customer/employee satisfaction surveys
• SharePoint Site Administration /Owner Experience
• Net Promoter Score experience

Posting End Date:
30 Jul 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.