The Conference Center Receptionist greets visitors, manages reservations, ensures the center's readiness, and provides customer support while maintaining confidentiality.
JOB DESCRIPTION
QUALIFICATIONS
#LI-PH1
#Onsite
- Greet and direct clients, applicants, vendors, employees and visitors entering the reception area.
- Ensure all visitors are verified and entered into the I-Visitor system.
- Issue and retrieve temporary visitors badges as necessary.
- Receive and answer all incoming telephone calls, appropriately directing calls and inquiries when needed. Ensures the correct functioning of conference center.
- Conduct daily walkthrough to ensure space is ready for use, AV equipment and furniture are in proper location and in good working order, lights are working, and area is clean.
- Respond to all requests from conference center users requiring porter, catering and AV equipment support.
- Problem solve to assist and when necessary, contact catering or utilize appropriate facilities and IT departments.
- Oversee self-service conference rooms managed through internal reservation system.
- Audit reservations to confirm all required information is present.
- Resolve conflicts if situations arise when conference rooms are double-booked.
- Provide oversight to coffee bar and pantry.
- Organize taxi and chauffer bookings when requested. Maintain confidentiality at all times.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
QUALIFICATIONS
- Higher Secondary Education (High School Diploma) and generally one year of customer service or receptionist experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task and troubleshoot basic technical issues.
- Demonstrated ability to work effectively with a diverse population.
#LI-PH1
#Onsite
Top Skills
Av Equipment
I-Visitor System
Internal Reservation System
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