Communications Senior Associate - Home Lending

Job Description
We're looking for a talented communications pro to develop and execute internal and external communications strategies for Chase's Consumer & Community Banking Home Lending business.
As a Communications Senior Associate on the Home Lending Communication team, you'll lead the team's editorial strategy, including creating engaging content for use across multiple channels, collaborating with employees at all levels of the organization, and managing e-newsletters delivered to employees globally. You'll use your superior storytelling skills to drive business results and bring Home Lending to life in new ways, and you'll do it all as part of a group who thinks team-first in a fast-paced, high-profile environment.
Job Responsibilities

• Find and tell great stories on internal and external communications channels.
• Contribute fresh ideas for reaching employees through modern communications tactics.
• Manage newsletters that convey important, easy-to-understand information to employees and managers.
• Maintain Home Lending's intranet page to ensure up-to-date and relevant content.
• Write and manage LinkedIn content focused on Home Lending.
• Create and maintain an editorial calendar for business news and employee-centric content.
• Build partnerships with team members at all levels to surface compelling content.
• Follow internal brand and style guidelines for all communications.
• Evaluate communication effectiveness and identify opportunities for improvement.
• Lead special projects as assigned to support team goals.
• Demonstrate teamwork and partnership in all interactions.

Required qualifications, capabilities and skills

• 5+ years' experience and bachelor's degree in journalism, communications, public relations or related field
• Superior writer, editor and proofreader
• Self-starter; demonstrated ability to work both independently and collaboratively across all levels of the organization
• Highly organized, strong attention to detail
• Basic understanding of the financial services industry
• Expertise in Word, Excel, PowerPoint and Photoshop; Additional software skills (e.g., HTML, Adobe Creative Suite)
• Demonstrated ability to thrive in a fast-paced environment
• Unwavering commitment to always doing the right thing

**Finalists for this role will be required to complete a written test to verify writing, editing and proofreading skills.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.