Client Relations Account Manager Senior

About the Team -

You will be a part of Project Management Team

What will you be doing-

• • Strategically focused and responsible for client satisfaction, maintaining client communication, the overall
• management of the client relationship, and the delivery of the outsourced solution.
• • Serves as the primary management contact and client liaison during delivery of an outsourced solution,
• whether it is an IT solution or a business process outsourced solution and regardless of the client’s
• geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of
• the relationship. Represents the enterprise to the client and the client to the enterprise.
• • Responsible for client satisfaction, maintaining client communication, overall management of the client
• relationship and delivery of outsourced solution.
• • Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures
• project completion within budget and in accordance with contract requirements.
• • Works to maintain and grow client relationships while ensuring ongoing customer service.
• • Develops deep knowledge on FIS solutions and services provides thought leadership.
• • Manages technical engagement on projects and is responsible for oversight of vendors and

subcontractors.

• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and
• evaluates personnel to ensure efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change and measures
• the level of improvement
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.

What you Bring

• A solid understanding of the project lifecycle and methodologies, with the ability to effectively oversee and contribute to project delivery.
• Proven ability to establish and maintain effective working relationships with internal teams and external stakeholders.
• Strong verbal and written communication skills, with the capability to convey complex ideas clearly and persuasively.
• Exceptional organizational and time management abilities, ensuring tasks are prioritized and deadlines are met.
• Broad knowledge of FIS products and related services, with the ability to leverage this expertise to drive client satisfaction.
• · Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry
• · Proven track record in client relationship management, service delivery and/or the sales of technology products and services · Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge ·
• Broad understanding of the financial and strategic aspects of the business and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business ·
•  Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction ·
•  Displays strong oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients. ·
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the clients ·
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management and has a thorough internal working knowledge of the enterprise ·
•  Demonstrates the ability to lead by example and motivate professional level staff · Displays strong leadership qualities, decision making abilities, and strong business judgment · Possesses strong personnel management skills

What do we offer you-

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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